Director, Operations Program Management


Location: Redmond, Washington

Job Type: Full time


Be brave, not perfect.
- Reshma Saujani

The Network Infrastructure Deployment team delivers the hyper-scale, low latency, high reliability network connecting customers around the globe to the rapidly growing Microsoft Cloud.

As a Director of Business Optimization, you will help internal customers and partners remove constraints and accelerate their journey to the Microsoft Cloud. You will be responsible for partner Quality of Service (QOS) and internal Microsoft partner satisfaction.







Roles and responsibilities:

  • Drive the technical requirements to achieve cost savings including defining software requirements
  • Orchestrate partner engagement frameworks to include a consistent Rhythm of Business (ROB), ensure execution to contract and/or engagement model, and establish consistent, clear, and timely communications.
  • Identifying stakeholders responsible for the environment (—that is, who is the Business Sponsor and who will provide the buy-in for determining the success of the engagement)
  • Represent to internal partners and sponsors initial and ongoing business value proposition (ROI, etc.).
  • Identify and signal areas of optimization opportunity within existing stakeholder and partner engagements.
  • Assess utilization and placement (by location) of all current resource types to ensure optimization of resources to achieve scale and increase focus on cost.
  • Demonstrate thought-leadership in evaluating current organization capabilities vs. future state business demand(s) and establish the ROB for ongoing dialogue.
  • Facilitate talent and skill gap analysis to ensure comprehensive business coverage and identify opportunities to upskill.
  • Lead organizational change management to ensure adoption of new tools and processes. Champion change management best practices.
  • Drive strategic business capabilities and workforce roadmap (3-to-5-year outlook).


Required skills and qualifications:

  • Bachelor's Degree in Engineering, Computer Science, Business Administration or Management or comparable experience.
  • 8+ years of hands-on expertise in project management and agile best practices across large and complex engagements.
  • 5+ Managing engagement goals and leads teams to achieve business outcomes by managing issues, risks, decisions, dependencies, and action items.

Preferred Qualification:

  • Business Planning and Change Management - Prosci Certification, ITIL Certification
  • Experienced in project management, Agile/SCRUM
  • Working knowledge of network design and/or experience in NW deployment execution.
  • Demonstrated ability to work with stakeholders to amend the contractual scope, financials, and expected timeline.
  • Demonstrate high ownership, works well under pressure, manage budget under deadlines.
  • Works effectively in a dynamic environment with changing priorities.
  • Excellent presentation, communication (oral & written), and relationship building skills, across all levels of workforce.
  • Interfaces with various customers and internal Microsoft stakeholders which consists of senior leadership teams and project-level resources such as SMEs.
  • Plans and oversees the preparation and distribution of executive communications as needed.
  • Demonstrates the ability to understand the operating styles of others as well as team/client relationships, team dynamics, and adjusts behavior accordingly to succeed. Recognizes environmental or cultural nuances and adapts.
  • Fosters an inclusive and diverse work environment.
  • Team player who effectively integrates, motivates, and builds relationships with cross-functional team members (local or remote), sponsors, key stakeholders, executives, and other individuals or organizations involved.
  • Ability to influence, negotiate, resolve conflicts, and achieve results through others who are not direct reports.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

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