Business Program Manager, Tools & Reporting

Microsoft

Location: Atlanta, Georgia, Bellevue, Washington, Boston, Massachusetts, Chicago, Illinois, Dallas, Texas, Las Vegas, Nevada, Los Angeles, California, Miami, Florida, New York, New York, Phoenix, Arizona, Portland, Oregon, San Francisco, California

Job Type: Full time

Posted

Perfection not required
Excited about this role, but not sure if you meet 100% of the criteria? Employers would still love to hear from you.

Are you a program management professional with a passion for applying structure and process to drive success? Would you like to make real business impact, be part of an energetic and collaborative team, and take our Tools Program Management to the next level? If so, we could have the perfect opportunity for you!

The Global Partner Solutions, US (GPSUS) organization is looking for a Business Program Manager, Tools & Reporting to join our Chief of Staff team. This role will work across GPSUS and our key partners in WW GPS, MSUS (Microsoft US), and Core Services Engineering (CSE) to drive Program Management and Change Management for the key tools and reporting required to support our sales motions, GPSUS roles, and partners.

About the Organization:

Microsoft US (MSUS) is a 10,000-person organization focused on delivering sales, marketing, and services to customers based in the United States. It is Microsoft's largest sales subsidiary, managing over 12,500 customers and 500 partners. MSUS consists of twelve segments that together drive over $50 billion in annual revenue. MSUS plays in the largest, most intensely competitive technology market in the world. To continue our leadership, we must live our culture every day, by maintaining a growth mindset that puts the customer first, drives diversity and inclusion, and works together as one.

As a part of MSUS, GPSUS is a 500-person organization responsible for transforming our US Partner ecosystem into a strategic asset that drives Microsoft’s cloud growth and digital transformation. We focus on:

  • Enabling a great economic opportunity for Partners to grow their businesses
  • Helping to digitally transform customers we share with our Partners
  • Providing a great experience for our Partners
  • Enhancing the Partnering culture throughout the US subsidiary and Microsoft

Responsibilities

Business Program Manager, Tools & Reporting

The Tools and Reporting BPM is a critical business role that looks left-to-right across Microsoft’s approach to Partner management, identifying gaps and issues with our tools and reporting, including Partner Center, Marketplace, GPS CRM, MSX CRM, and MSX Insights. You will work with GPSUS and business partners to ensure we have owners/SMEs (Subject Matter Experts) assigned for each key tool, and drive consistent understanding and definition of our business needs and gaps. You will drive thought leadership, facilitate change management, own our tools and reporting roadmap, provide structured tracking and follow up, and monitor effective delivery.

You will need to work cross-group to ensure stakeholders are engaged and drive alignment on understanding of our business needs. You will drive orchestration of our all-up tools and reporting requirements, rationalizing differing perspectives and inputs, driving prioritization and escalation. You will identify, document, and follow-up on issues, and help drive to closure to improve overall productivity of our organization, focusing on what will make our GPSUS employees and US partners more successful.

In addition, you will be the primary GPSUS voice representing our tools and reporting needs, and will be called upon frequently to communicate with our leadership team to apprise them of the latest information on issues, and provide guidance on how best to escalate when necessary to get appropriate resolution.

Within GPSUS you will work with multiple teams including Partner Management, Tech Enablement, Go-To-Market, Co-Selling, CPE, and Sales Excellence. And across the business you will partner with the WW GPS organization, with key stakeholders within MSUS, and with our CSE and engineering partners.

We are looking for a proactive and determined candidate who enjoys solving problems and contributing to the success of others. You will join the central team reporting into the GPSUS Chief of Staff, and look end to end across our business to identify tools and reporting blockages and program manage the definition and delivery of solutions.

You will need to have strong collaboration and business partnering, analytical, project management, and communications skills and have a track record of driving complex situations forward in ever-changing business environments.

Qualifications

Qualifications:

  • Core Competencies: Project Management, Program Management, Trusted Advisor, Strong Written and Verbal Communications Skills, Business Acumen, Business Analysis, Process Orientation
  • Professional Competencies: Adaptability, Partner/Customer Focus, Drive for Results, Influencing for Impact, Judgement, Collaboration, Organized & Disciplined, Initiates/Embraces Change, Executive Maturity, Action Orientation, Ability to Simplify the Complex, Coping with Ambiguity, Ability to work on multiple projects simultaneously and effectively prioritize
  • Experience: 5+ years of related experience in: Project Management, Program Management, Business Management, Business Analysis
  • Education: Bachelor’s degree or equivalent, MBA/Masters a plus with focus on business administration, organizational management, business management, process management
  • Preferred but not required:
  • Hands-on experience with Project Management tools such as Agile, SCRUM, Microsoft Project, Microsoft Planner, and Azure DevOps
  • Familiarity with GPS internal tools and content repositories such as GPS Insights, GPS CRM, US Partner program sites, MSX, and MSX Insights.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

You’ve got this!