Product Management

Microsoft

Location: Atlanta, Georgia, Bellevue, Washington, Charlotte, North Carolina, Houston, Texas, New York, New York, Redmond, Washington, Sunnyvale, California, United States

Job Type: Full time

Posted

The most difficult thing is the decision to act, the rest is merely tenacity.
- Amelia Earhart

Microsoft 365 is one of the fastest growing businesses in Microsoft and the key product supporting Microsoft’s cloud first-mobile first strategy. As the Customer Experience (CxP) team, we are focused on quickly onboarding customers to our services, ensuring an unparallel customer and partner experience, creating a responsive customer/engineering feedback loop that is guided by data, and helping our customers derive maximum value from our platform. To help customers accelerate the realization of business value from their investments in Microsoft FastTrack 365, Microsoft FastTrack launched FastTrack. The goal of FastTrack is to help our customers transition to Microsoft FastTrack 365 services quickly with the highest level of satisfaction.

The FastTrack IPE OnDemand team is a diverse, collaborative, solutions-oriented team committed to infusing diversity and inclusion principles into our hiring, our communication, our innovation, and the way we connect with our customers either directly or through our multiple listening channels. We are seeking a Senior Program Manager to join our team who will be accountable for driving automated process evolutions that enable the global FastTrack IPE OnDemand Delivery team to interface seamlessly with Requests for Assistance (RFAs) from our customers, partners, and field teams.

You should have a growth mindset, be curious, and eager to learn by embracing diverse perspectives. This role requires critical thinking, creative problem-solving skills, being results oriented, demonstrated cross-group collaboration, and deep knowledge of cloud services adoption that is attained through engaging throughout the Microsoft FastTrack Customer Decision Framework to support business aligned usage plans for all workloads.

What our team will do for you:

  • Give you the opportunity to gain new experience and improve upon your strengths.
  • Support who you are as your authentic self.
  • Make career development a consistent priority.
  • Champion your successes at every level of our leadership.

Responsibilities

How you will be making an impact in this role:

  • Contribute to and create a diverse and inclusive culture where everyone can bring their full and authentic self, where all voices are heard, and where everyone does their best work as a result.
  • Develop, leverage, and influence both new and existing tools to help identify and prioritize where the FASTTRACK work efforts and investments should be made (automate manual tasks, increase data quality, and improve customer insights).
  • Help identify and influence business/engineering systems (process, people, and tools) roadmaps to ensure operational readiness and adoption of capabilities being implemented.
  • Manage all projects in Azure DevOps and attend RoB cadence to ensure cross team awareness of progress and impact.
  • Contribute to the evolution of the FastTrack IPE OnDemand program by quickly adapting to changing customer, partner and stakeholder expectations and needs.
  • Manage the development of @scale approach with FastTrack through leading with automation and FRP delivery channels to meet/exceed targets aligned with FY priorities.
  • Support recurring business reviews for Engineering, Operations, Workloads, and Regional Health with exact data, insights, and results from strategic investments.
  • Help analyze business and operational metrics in problem areas, determine potential root cause scenarios and pursue data-driven proposals and contribute to FY impact.

Qualifications

Required Qualifications:

  • At least 5 years of proven experience as a Program Manager with thorough understanding of project/program management techniques and methodology.
  • Technical understanding of the Microsoft FastTrack 365 suite.
  • Keen ability to convey ideas effectively with project stakeholders and leadership.
  • Quality process engineering experience, and/or process quality control methodology knowledge.
  • Ability to be agile and work in a dynamic environment.
  • Persuasive communication skills as this position is a liaison between many teams and is responsible for representing FASTTRACK IPE OnDemand Delivery.

Preferred Qualifications:

  • Experience with data analysis and in deriving significant key insights.
  • Believes that success is shared accountability across the whole team.
  • Knowledge and experience of Microsoft FastTrack 365, the FastTrack motion.
  • Request for Assistance (RFA), usage and adoption and Customer advocacy to the Engineering team.
  • Exceptional PM acumen with proven success in "engaging virtual teams" with the ability to influence others.Able to work across a highly matrixed organization that includes internal and external stakeholders and partners.
  • Able to work across a highly matrixed organization that includes internal and external stakeholders and partners.
  • College BA/BS or equivalent professional experience.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

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