Customer Solutions Architect

Microsoft

Location: Atlanta, Georgia, Austin, Texas, Bellevue, Washington, Boulder, Colorado, Charlotte, North Carolina, Houston, Texas, Redmond, Washington, Sunnyvale, California

Job Type: Full time

Posted

The most difficult thing is the decision to act, the rest is merely tenacity.
- Amelia Earhart

The FastTrack team is looking for Modern Workplace Architects (MWAs) that specialize in helping enterprise customers deploy the Microsoft 365 suite aligned by three Modern Workplace solution areas: (1) Secure Remote Work to improve productivity (2) Security and Compliance and (3) Modern Management. In partnership with the Microsoft field sales and services teams (STU, ATU, M&O, Services), this role helps customers transform their business and IT environments through adoption and usage of Microsoft 365.

Responsibilities

The successful candidate will engage in pre-sales activities and support the Microsoft sales teams with select Microsoft enterprise customers to share the value of the Microsoft Security stack and assist in project transition to delivery teams. The MWA will provide technical deployment guidance and best practices, design their migration and upgrade plans, overcome hesitancy and delay, and gain commitment from the customer to move forward with those plans. They will then ensure FastTrack scale resources and Partners deliver that plan with the customer and resolve any escalations or delays.

The MWA will demonstrate both technical and project governance capabilities. The MWA identifies customer deployment, revenue, and transformation opportunities through consistently evaluating the customer environment, engaging with customer business and technical leaders, coordinating with the customer account teams, and delivering briefings on relevant technical solutions and strategies.

Qualifications

This role requires strong leadership skills, strategic and critical thinking as well as technical expertise on Microsoft 365 deployment and products. Successful candidates must have excellent customer communication skills and demonstrate outstanding cross-group collaboration within and outside Microsoft. This role also requires experience in dealing with Senior technical and business leaders and what’s in and out of scope for the FastTrack Center.

Required Qualifications:

  • 3+ years of professional experience as a senior technical resource with regular customer interactions.
  • Technical knowledge of the Microsoft 365 suite (L200 across suite, L400 on at least one workload (e.g., management or security).
  • Ability to explain Modern Workplace technical vision, roadmap, key solutions, and technical architectures.
  • Great customer facing skills including the ability to rapidly establish and maintain personal and organizational credibility with Customers and Partners through deep delivery knowledge and effective communications.
  • Proven track record delivering on team revenue or usage targets.
  • Ability to collaborate effectively with field and product teams to ensure customer success.
  • Microsoft 365 Planning and Deployment Experience with Enterprise customers.
  • Expertise and ability to explain key solutions and technical architectures in Microsoft 365 and associated technologies.
  • Superior communication and consultation skills.
  • Growth mindset: drive to stay up to date with changes to enterprise technology.
  • Travel up to 25%.

Preferred Qualifications:

  • Enterprise-scale experience with cloud and hybrid infrastructures, architecture designs, migrations, and technology management.
  • Knowledge of how to work with Microsoft Field teams and Partners in landing the Microsoft 365 platform with customers.
  • 3+ years of professional experience as a senior technical resource with regular customer interactions.
  • Bachelor or advanced degree in engineering or computer science or equivalent work experience.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

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