Enterprise Support Sales Excellence Manager

Microsoft

Location: United States

Job Type: Full time

Posted

Perfection not required
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The Digital Sales team at Microsoft helps businesses achieve their business goals, while enabling their digital transformation aspirations by helping customers with Microsoft Support solutions. You will help our Enterprise customers across industries, company sizes, and territories to identify their needs and opportunities using the latest digital selling technology. One of the fastest-growing customer segments in the industry, you will help customers realize value from the Microsoft Support across customer solution areas like Modern Work, Security, Business Applications, Infrastructure, Data and AI, and Application Innovation.

In joining the Digital Sales team as the Enterprise Support Sales Excellence Manager, you will play a critical business role in supporting the Support Sales leadership on strategic, operational, and coaching perspectives to achieve business results for Microsoft Customer Solutions. As a Sales Excellence Manager, you will establish & drive the daily rhythm of the business, coach sales managers on the fundamentals of sales execution, and lead the planning and growth initiatives for the segment. This opportunity will allow you to grow your operational, coaching, change management, and people experiences to accelerate your career leadership.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

  • Business Partnership and Support – You will partner with the Global Support Sales Lead to drive a consistent Rhythm of the Business (RoB) aligned to growth opportunities and exceed business objectives and key results. You will lead in providing insights into the business and simplify where possible without compromising outcomes.
  • Sales Coaching for Growth and Transformation – You will build relationships with Sales leadership and critical stakeholders to execute on key priorities; identify areas of business opportunity and potential risks, influence sales leaders to be effective coaches to their teams on opportunity management fundamentals and leveraging the potential that Microsoft offers our customers. You will coach teams on initiatives to transform seller capabilities, habits, sales process and engagement processes. You will use data available to you to identify trends and insights that drive action.
  • Driving Sales Processes Discipline – You will ensure Sales leadership are running disciplined pipeline health, quality, quantity, and velocity processes and collaborate on best practices, insights, and available programs to minimize pipeline variances. You will coach to hold sales managers accountable for account plan quality and completeness. You will identify opportunities for process optimization to drive greater seller productivity.
  • Strategic Guidance and Planning – You will guide solutions leads on the current and forward-looking business plans; collaborate to define how the segment will achieve its goals; oversee planning subcomponents (e.g., programs, blueprints, segmentation, market trends, past and current business insights) integrate into the planning across all the support segment(s)/regions(s).

Qualifications

Required/Minimum Qualifications

  • 8+ years' experience in sales, sales operations/management, account management, program management, business development, marketing, consulting, or a related field OR equivalent experience.
  • 3+ years of experience using data to drive business outcomes or inform business decisions.
  • 3+ years of experience managing relationships with stakeholders, clients, and/or customers.

Additional or Preferred Qualifications

  • Bachelor's Degree in a related field.
  • 3+ years managing projects, including planning, managing timelines, and tracking progress, and/or change management experience.
  • 8+ years' experience with active participation in sales, sales operations/management, account management, program management, business development, marketing, consulting, or a related field OR equivalent experience.
  • Data Experience5+ years of experience using data to drive business outcomes or inform business decisions.
  • Stakeholder Management Experience5+ years of experience managing relationships with stakeholders, clients, and/or customers.
  • Project / Change Management Experience5+ years managing projects, including planning, managing timelines, and tracking progress, and/or change management experience.

The salary for this role in the state of Colorado is between $152,200 and $197,800. At Microsoft, certain roles are eligible for additional rewards, including annual bonus and stock. These awards are allocated based on individual performance. In addition, certain roles also have the opportunity to earn sales incentives based on revenue or utilization, depending on the terms of the plan and the employee’s role.

Benefits/perks listed here may vary depending on the nature of your employment with Microsoft and the country where you work.US-based employees gain access to healthcare benefits, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, and fitness benefits, among others.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work. Accommodation-Accessibility Request | Microsoft Careers

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