Principal Product Manager


Location: Atlanta, Georgia

Job Type: Full time


The most difficult thing is the decision to act, the rest is merely tenacity.
- Amelia Earhart

Microsoft 365 continues to evolve as the world's best productivity platform to the world's best employee experience platform to ensure organizations around the world can make great impact through their greatest assets, the employees. With this mission in mind, we have a need to drive growth for these platforms through various direct, product led and Partner led channels and motion. We are looking to enable this growth through our customer success motions through AI+HI assets. We want these assets to be available in all our growth channels across customers journeys.
Are you passionate about Microsoft 365 and employee experience platforms and services and building the future of world class value and success experiences? Are you customer obsessed, and looking to make a broad impact across audiences? If so aligned to the above vision, the Customer Care & eXperience Engineering team is seeking a Principal Product Manager (Director) who will focus on enabling Product Growth through enablement motion in our Cloud Service Provider, Telco, ISV and other partner ecosystems.
As a Principal Product Manager in C&XE you will collaborate and lead across a broad, customer obsessed team spanning product engineering, finance, data science, partner and field organizations and product marketing to find opportunities to improve the support experience across the connected support funnel and customer journeys. You will develop and keep strong audience intimacy through immersing yourself in the voice of the customer, form qualified hypothesis for innovation and experimentation using the scientific method and data analysis, and drive qualified and quantitively verifiable customer success outcomes through thought leadership, influence for impact, and building alliances and partnership across the organization.
Core responsibilities in this role is to build support as a service models/offerings, managed services offerings for our Cloud service partners, API and consumption based revenue models and driving value for our customers and business growth for Microsoft. There is significant focus in driving growth in Employee Experience Platforms that Microsoft is building.


The ideal candidate is a senior leader with experience working in a highly matrixed organization, with business, customer and technical acumen of Microsoft cloud services technology as well as a proven ability for product development and definition and translating thought leadership into GTM and operational execution.
  • Responsible for the end-to-end partner business planning and strategy for M365 and Employee Experience Platforms as assigned to Translate Business Group (BG) plans and goals into growth plans through product growth and partner enablement offerings.
  • Set strategy for how we build, nurture, and engage partner ecosystem aligned to M365 product growth and co-design the partner offerings and consumption model and investments in partnership with Microsoft’s Product Marketing Group (PMG) and other stakeholders
  • Engage with global and local partners, partner development managers (PDM) and field sellers to gather feedback, share actionable insights and design/refine new strategy/programs to drive business growth through partners aligned to cloud strategy and programs
  • Lead partner enablement strategy based on partner technical capabilities and product led sales capacity requirements and partner practice development approach to drive the highest Partner ROI for Microsoft.
  • Define partner value propositions for the enablement offerings and lead the development of partner messaging and positioning frameworks in partnership with PMG and GPS teams
  • Partner with finance and operations teams to track business progress and leverage monthly review cadence, KPI reporting and ongoing ROI improvement on enablement offers and initiatives
  • Perform scorecard and KPI analysis as data driven approach to draw trending, learning and insight. Engage with GPS Worldwide and field personnel to proactively identify data driven business insights from monthly performance and effectiveness of the strategy and execution, as well as action plans to drive ongoing improvement across all partner enablement GTM levers (recruit, build, GTM, sell-with, etc.)
  • Put in place partner listening mechanisms to capture voice of partner as well as voice of customers supported by partners. Capture feedback, synthesize and prioritize as an input to Industry engineering and business group plans.


Required Qualifications:
  • 12+ years in leading strategies for Microsoft Cloud Partners and/ or Customer Service and Support experience
Preferred Qualifications:
  • Demonstrated ability to drive clarity, create energy, and deliver results
  • Customer obsessed, operating with the client at the top of mind
  • Proven history of data based analysis to support hypothesis and project execution
  • Self-starter, problem solver, and troubleshooter – you’re always looking for ways to improve processes
  • Ability to frame and define existing/emerging opportunity spaces and success criteria in an ambiguous green field
  • Leadership, teamwork, and managing through influence
  • Communicate insight effectively to all levels of stakeholders – from top executives to feature teams
  • Personal drive and impact, with a resilient can-do attitude to make things happen
  • Lead creation of shared goals, cross-matrix engagements with current support teams

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

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