Office Support Representative

National Interstate Insurance Company

Location: Richfield, Ohio

Job Type: Part time


National Interstate is a member of Great American Insurance Group. As one of the leading commercial transportation insurers in the nation, we offer risk financing solutions in all 50 states tailored to meet the needs of a wide variety of transportation classes. Our offerings include traditional insurance and innovative alternative risk transfer (ART) programs, including more than a dozen group captive programs catering to niche wheels markets. We are proud to be a multiple Northcoast 99 winner and Cleveland Plain Dealer Top Workplace in Northeast Ohio. It is because of our talented and dedicated team that we are able to live out our company values of integrity, transparency, fairness, accountability, empowerment and collaboration with each transaction we make. If you are ready to join an engaging and driven team such as ours, we would love to hear from you!

Essential Job Functions and Responsibilities

  • Performs a variety of complex clerical support duties within a functional group or team. Tasks may include one or more of the following:
    • Filing: Maintains classified or indexed records arranged in an established system. May participate in developing new filing methods/systems. Inserts, removes and notes disposition of materials. May search and investigate information contained in files. May insert additional data, prepare routine reports, and provide written information on request.
    • Clerk: Performs functions such as photocopying, compiling records, filing, tabulating, posting information and distributing mail. Maintains records, forms, verifies information and resolves more complex problems. May assist in the purchase of office supplies and facility security functions (keys, badges, etc.). May answer and/or screen incoming calls.
    • Printing: Completes assignments of higher technical complexity ranging from single and multicolor forms, promotional materials, bulletins, manuals and other printed material including documents requiring merge of covers, text, indexes and related items. Performs necessary equipment set-up and preparatory work. Operates bindery equipment such as folder, cutter, perforator, punches, collator, drill, stapler, padder, etc.
    • Document Assembly: Assembles, packages and/or distributes complex policy forms, endorsements, marketing and promotional materials, special forms and output reports to customers (field personnel, agents, insureds, etc.). Performs quality control on products, identifies rejects and returns to appropriate initiating offices, recording rejected materials. Operates basic bindery equipment including perforator, punches and stapler.
    • Imaging-Scanning: For more complex customer accounts, scans documents of all types, performing quality control and assuring legibility of all images. Applies automated and/or manual index values at time of scanning. May learn to index scanned and faxed documents for specified customers. Determines priority of work based on customer service level agreements. Performs equipment set-up and maintenance. As needed, may prepare documents for scanning. May prepare documents for offsite storage.
    • Mailing: Prepares incoming mail for distribution and processes outgoing mail. Distributes and collects mail, determines and affixes appropriate postage. Maintains records on postage, registered mail and packages. Operates mailroom equipment including postage machine, sorter, inserter, etc. Maintains knowledge of the rules, regulations and procedures of the various mail and package systems/vendors throughout the nation.
    • Data Entry: Inputs lists, records or other data points into an electronic format. Audits records/input for quality, accuracy and maintainability.
    • Supply: Orders, receives, stores and issues supplies (stationery, office supplies, marketing materials etc.). Maintains established inventory levels by checking shelves and prepares purchase orders or notifies supervisor at established reorder points. Stocks deliveries and checks that deliveries conform to purchase orders (quality and quantity).
  • Complies with appropriate company and/or regulatory guidelines (i.e., handling of checks, titles, other negotiable items, etc.).
  • Applies knowledge of department operations, policies and procedures and utilizes general understanding of the business and organization.
  • Performs other duties as assigned.

Job Requirements

Education: High school diploma or equivalent

Experience: 3 to 5 years of related experience: Insurance industry preferred.

Additional Job Description

Scope of Job: Performs work under limited supervision. Demonstrates technical knowledge with a variety of the field's concepts. Demonstrates proficiency with various business systems/applications (word processing, spreadsheets, database, etc.) and equipment used to perform job functions. Relies on experience and judgment to plan and accomplish goals.

Physical Requirements

  • Essential job functions must be performed onsite.
  • Requires continuous and prolonged walking and standing.
  • Requires frequent lifting, carrying, pushing and pulling of objects up to 50 lbs.
  • Requires frequent climbing, bending, twisting, stooping, kneeling and crawling.
  • Requires overhead reaching and grabbing.
  • Requires regular and predictable attendance.
  • Requires ability to conduct visual inspections.
  • Requires work outdoors, in inclement weather conditions.
  • May require ability to operate a motor vehicle.


NIC National Interstate Corporation
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