Support Technician

NFP Corp.

Location: Austin, Texas

Job Type: Full time


Be brave, not perfect.
- Reshma Saujani

Summary: The Support Technician serve as the first point of contact for employees seeking technical assistance for computing and phone issues. Provide technical support over the phone and in person, and maintain the smooth operation of the computer facilities.

Essential Duties and Responsibilities:

  • Maintain and troubleshoot PC network connectivity in order to provide maximum uptime.
  • Follow standard Support Technician operating procedures; accurately log all Support Technician requests using call tracking software.
  • Setup and test PC’s for new and / or existing users.
  • Research and make recommendations for new software and hardware as needed.
  • Respond to user hardware and software problems.
  • Test and document corporate initiatives as assigned by Manager
  • Assist with management of mobile devices
  • Other items as assigned

Knowledge, Skills, and/or Abilities:

  • Thorough knowledge of Windows Operating Systems Win7&10)
  • Thorough knowledge of Microsoft Office Suite (2013)
  • Enterprise level AntiVirus experience.
  • Enterprise level VPN experience.
  • Experience with multiple technologies including operating systems, wireless networks, security software, imaging software, and databases.
  • Experience with PC hardware build and troubleshooting
  • Familiarity with mobile devices (smartphones/tablets)
  • Strong customer service communication skills
  • Good attitude and a desire to help others
  • Proven communications and interpersonal skills.
  • Thorough problem solving skills.
  • Ability to train new individuals, transfer knowledge, and assume new responsibilities.
  • Dependability
  • Active Directory management

Education and/or Experience:

  • BA or BS degree preferred or equivalent experience

Certificates, Licenses, Registration: None

Physical Demand: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this Job, the employee is regularly required to sit; use hands to handle or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand and walk. Specific vision abilities required by this job include close vision and distance vision.

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