Customer Service Team Leader/Assistant

NFP Corp.

Location: Midland, Texas

Job Type: Full time

Posted

The most difficult thing is the decision to act, the rest is merely tenacity.
- Amelia Earhart

Who We Are

We’re NFP, a six-time Best Places to Work award winner in Business Insurance for 2017-2022. We are also recognized as an Elite Agency award winner named as a Top Employee Benefits Firm. We are a leading Insurance Broker and Consultant that provides Employee Benefits, Property & Casualty, and Retirement and Individual Private Client solutions to help our clients reach and realize their goals because we believe business is personal. Our personal commitment to our team and our clients have created long-lasting and successful relationships across our growing 300+ nationwide offices and 17 international locations. To learn more, please visit: https://www.nfp.com.

The Role at NFP

We're looking for a Client Service Team Leader / Assistant to assist in daily tasks around our busy insurance office. The expected hours for this role is 36.5hours per week.

What you'll do

  • Answer phone calls and answer questions directly or be able to direct questions to appropriate people within the company
  • Field emails and phone calls with courteousness, professionalism, and accuracy
  • Provide excellent customer service with an ability to be knowledgeable, patient, compassionate and resourceful
  • Evaluate, troubleshoot, and follow-up on participant and client issues while documenting all interactions and expediting issues to appropriate team members as necessary
  • Generate customer satisfaction and build long term relationships
  • Process mail to appropriate people and/or file digitally
  • Data entry into internal client database
  • Print/bind booklets and enrollment material or client presentations
  • File papers in office and digitally
  • Maintain current client lists
  • Order office supplies
  • Make calendar appointments and keep client reminders
  • Perform other tasks as delegated by management

Who you are

  • Work independently and anticipate team needs
  • STRONG Excel, PowerPoint, and overall computer skills
  • Personable and pleasant
  • Manage their own time & follow up without reminders
  • Communicate clearly in all written and verbal communications

What We Offer

NFP is proud to offer a competitive salary, paid time off, health & wellness benefits and more. Our PeopleFirst culture focuses on building and nurturing lifelong relationships with our employees because, at the end of the day, we exist to be there for others.

NFP and You... Better together!

NFP is an inclusive Equal Employment Opportunity employer.

You’ve got this!