Financial Systems Support Analyst

Austin, Texas
Full time
Posted
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NFP Corp.
Insurance & superannuation
5,001-10,000 employees
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Who We Are

NFP, an Aon Company, is a multi-year Best Places to Work award winner in Business Insurance who has also earned the 5-Star Diversity, Equity and Inclusion (DEI) award from Insurance Business magazine and the WORK180 employer endorsement. We are an organization of consultative advisors and problem solvers. We help companies and individuals around the globe address their most significant risk, workforce, wealth management and retirement challenges through custom solutions and a people-first approach. To learn more, please visit: https://www.NFP.com.

SUMMARY:

We are seeking a detail oriented, self-motivated, analytical & support minded individual to assist with issue monitoring, research & resolution for an active helpdesk that supports various financial related systems. They will be working in a fast-paced team environment and will need to effectively multi-task and prioritize based on issue volume, importance, and urgency. They will interact with all levels of our organization and must possess exceptional interpersonal and communication skills.

RESPONSIBILITIES:

  • Maintain their own support ticket queue by:
    • Reviewing, prioritizing, troubleshooting & resolving helpdesk requests within NFP’s issue tracking software
    • Ensuring all tickets are responded to in a timely manner
    • Analyzing issues to determine if additional information is required in order to resolve
    • Forwarding tickets to extended team members when appropriate
    • Reducing aging tickets using a proactive case management approach
    • Act as backup for other team members
  • OnBoarding: Set up new users on various financial systems
  • Modify user access and security based on approved forms
  • Trouble shoot user access issues
  • Take active role in integrated projects specifically the annual security recertification project
  • Monitor/validate cross-system integration (sometimes during extended hours)
  • Effectively communicate (written & oral) with all customers at all levels of the organization
  • Create and modify documentation for supported applications

REQUIREMENTS:

  • 1 to 2 years supporting financial applications
  • Excellent customer service and communication skills
  • Self-motivated with a willingness to learn and take on new responsibilities
  • Sound understanding of financial systems (AR, AP, GL preferred)
  • Advanced Excel skills
  • Strong work ethic with attention to detail and follow-up
  • Ability to work independently and as part of a virtual team
  • Concur support experience preferred
  • Cognos support experience preferred
  • Workday support experience preferred
  • GoAnywhere support experience preferred
  • AVID (invoicing) support experience preferred

What We Offer

We're proud to offer a competitive salary, PTO & paid holidays, 401(k) with match, exclusive discount programs, health & wellness programs, and more. Our PeopleFirst culture focuses on building and nurturing lifelong relationships with our employees because, at the end of the day, we exist to be there for others.

NFP and You... Better together!

NFP is an inclusive Equal Employment Opportunity employer.