Implementation Specialist - Employee Benefits

Bethesda, Maryland
Full time
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NFP Corp.
Insurance & superannuation
5,001-10,000 employees
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Who We Are:

NFP, an Aon company, is a multiple Best Places to Work award winner in Business Insurance who has also earned the 5-Star Diversity, Equity and Inclusion (DEI) award from Insurance Business magazine and the WORK180 employer endorsement. We are an organization of consultative advisors and problem solvers. We help companies and individuals around the globe address their most significant risk, workforce, wealth management and retirement challenges through custom solutions and a people-first approach. To learn more, please visit:

Summary: The Implementation Manager assists Account Managers, Account Executives, and others with detailed administrative tasks, including carrier and client installation paperwork, client proposals, and renewal finalization processes.

Additionally, they are responsible for configuring and supporting the benefits administration platform, as well as managing eligibility for associated lines of coverage within a dedicated book of business, serving clients of all sizes.

Essential Duties and Responsibilities:

  • Configure and maintain Employee Navigator benefit administration platform for new instances and at renewal/open enrollment.
  • Provide day-to-day support to clients on the management of their Employee Navigator platform.
  • Support the testing and launch of Open Enrollment on Employee Navigator.
  • Support the transition of clients from Ease to Employee Navigator via migration and/or rebuild of platforms.
  • Enroll new employees in benefit plans by tracking transactions within various NFP managed benefit administration systems (Employee Navigator and Ease).
  • Processes ongoing status changes with the carriers including terminations, salary increases, life events, etc.
  • Processes open enrollment benefit plan transfers with the carriers during renewal.
  • Work with integrations team on data processing including carrier feeds, audits, file configuration and management.

Knowledge, Skills, and/or Ability:

  • Highly detail oriented
  • Organized
  • Self motivated
  • Follow up oriented
  • Strong time management skills
  • Strong verbal and written communication skills
  • Strong task management skills
  • Process documentation skills

Education and/or Experience:

  • At least 3 years experience working with Employee Navigator platform as a broker user.

  • Experience with Ease benefit administration platform is also preferred.

  • Bachelor degree or equivalent work experience.

  • Working knowledge of Microsoft Excel.

  • Experience with handling PHI or other sensitive date is preferred.

What We Offer:

NFP is proud to offer a competitive salary, PTO and paid holidays, 401(k) with match, exclusive discount programs, health and wellness programs, and more. Our people-first culture focuses on building and nurturing lifelong relationships with our employees because, at the end of the day, we exist to be there for others. The base salary range for this position is $45,000 – $75,000. The base salary offered will be determined by factors including, but not limited to, experience, credentials, education, certifications, skill level required for the position, the scope of the position, and geographic location. Actual base salary offered will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

NFP and You... Better Together!

NFP is an inclusive Equal Employment Opportunity employer.