Who We Are

NFP, an Aon Company, is a multi-year Best Places to Work award winner in Business Insurance who has also earned the 5-Star Diversity, Equity and Inclusion (DEI) award from Insurance Business magazine and the WORK180 employer endorsement. We are an organization of consultative advisors and problem solvers. We help companies and individuals around the globe address their most significant risk, workforce, wealth management and retirement challenges through custom solutions and a people-first approach. To learn more, please visit: https://www.NFP.com.

Summary: We are seeking a motivated and tech-savvy individual to join our team as a Part-Time Helpdesk Intern. In this role, you will gain hands-on experience by assisting with IT support tasks, troubleshooting technical issues, and providing excellent customer service to end-users. This internship is an excellent opportunity for someone looking to start their career in IT support and build a strong foundation in technical and interpersonal skills.

Essential Duties and Responsibilities:

• Troubleshoot and resolve hardware, software, and network issues for end-users.
• Configure and maintain IT equipment, including workstations and peripherals.
• Assist users with software applications and updates as needed.
• Address basic connectivity issues and escalate complex problems.
• Provide timely, professional customer support via various communication channels.
• Contribute to IT projects and documentation tasks.
• Other responsibilities as required

Knowledge, Skills, and/or Abilities:

• Enrolled in a Computer Science or IT program with basic technical knowledge.
• Familiarity with operating systems, hardware, and networking fundamentals.
• Proficient in office productivity tools and eager to learn new technologies.
• Strong communication, problem-solving skills, and a collaborative attitude.
• Nice to haves:
  • Experience in customer service or IT support is a plus.
  • Familiarity with helpdesk tools, ITIL concepts, or relevant certifications.

NFP and You... Better together!

NFP is an inclusive Equal Employment Opportunity employer.