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Business Operations Manager - Self Service

Okta

Location: United States

Job Type: Full time

Posted


The Auth0 product unit within Okta is looking for a Business Operations Manager - Self Service to support our Self Service (non-enterprise), Startup and Social Impact business segments. Our small but impactful team supports Auth0’s mission to become the CIAM provider of choice for developers in small companies, startups, Social Impact Organizations, and from underrepresented communities.

We are looking for someone who is autonomous, organized and has a strong operational mindset. You will identify ways to fill in gaps and make solid recommendations to create and improve processes and maintain business continuity. This person will also need strong prioritization skills and will be looking for ways to streamline, automate and create efficiencies in processes across the Self Service, Startup and Social Impact team. You will partner closely with leadership and colleagues throughout the organization including revops, finance, sales, data, marketing and product.

You should be comfortable with analyzing large data sets in Google sheets/Excel and driving operational projects from start to finish. We are looking for someone that is able to manage several projects at once with the ability to prioritize effectively. You should also have familiarity with data visualization tools like Tableau or Looker, and project management tools like Asana, Jira and Confluence and ideally Stripe experience for payments. You should be comfortable communicating asynchronously through Slack, creating reports and presentations that are easy to understand and share with a broad set of stakeholders. This is a cross-functional, individual contributor role that will be supporting 3 business areas and this will require building strong relationships with leaders across the organization and a lot of teamwork

Responsibilities

Operations

  • Understand the business as a whole and make recommendations that will benefit the broader organization and maintain business continuity
  • Run customer research to inform future focus areas across the team
  • Build consensus with partnering teams to establish and roll out new operational processes
  • Own a small number of ongoing customer management processes and find ways to make them more effective and efficient.

Project Management

  • Schedule and run regular project meetings with cross-functional teams
  • Manage the nuances of the team’s projects, keeping initiatives on track
  • Present to stakeholders on the status of projects and adjust schedules as necessary
  • Manage and track tickets the team has logged internally, prioritizing as necessary and following up
  • Create reports for tracking operational projects and sharing results

Qualifications

  • 6+ years of experience in operations, project management or related roles
  • BA/BS degree or related work experience
  • Software skills desired: Slides/Powerpoint, advanced Google Spreadsheets/Excel, Tableau/Looker, project management tools like Asana, Jira and Confluence, familiarity with Stripe, communications tools like Slack/Teams.
  • Experience running operational projects from ideation to completion
  • Strong leadership and communication skills
  • Demonstrated ability to find efficiencies and deliver operational excellence
  • Experience working remotely in a high-growth environment

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"((Colorado, New York City and Washington only*) Minimum salary of $103,000/year + bonus, commission, or variable comp (depending on role) + equity + benefits)”

Okta is an Equal Opportunity Employer.

Okta is rethinking the traditional work environment, providing our employees with the flexibility to be their most creative and successful versions of themselves, no matter where they are located. We enable a flexible approach to work, meaning for roles where it makes sense, you can work from the office, or from home, regardless of where you live. Okta invests in the best technologies and provides flexible benefits and collaborative work environments/experiences, empowering employees to work productively in a setting that best and uniquely suits their needs. Find your place at Okta https://www.okta.com/company/careers/.

By submitting an application, you agree to the retention of your personal data for consideration for a future position at Okta. More details about Okta’s privacy practices can be found at: https://www.okta.com/privacy-policy.