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Technical Support Engineer

Qognify

Location: Pearl River, New York

Job Type: Full time

Posted

The most difficult thing is the decision to act, the rest is merely tenacity.
- Amelia Earhart

About The Position

Qognify helps to safeguard your world. Qognify is a leading global player in the physical security software market. Headquartered in Pearl River, New York, Qognify operates major development hubs in Germany, Israel and the United States, as well as sales and support offices around the globe.

Qognify, Inc. is seeking to fill our open Technical Support Engineer position. This is a role ideal for someone who loves to solve complex technical software problems and enjoys the challenge of helping the client. Our technical support role is key to helping Qognify stand out as having best in class software application support.

This role can be remote 100% or hybrid if you are commutable to our Pearl River, NY office.

About the role

Reporting to the Technical Support Manager, you will provide support to Qognify’s customers and work as a member of the Technical Services team in collaboration with the Global Services and R&D teams to provide best in class software application support for Qognify’s Video Management Software.

What you will do?

  • Provide top notch, ad-hoc software application support over the phone, via email, and remotely using third-party remote-control software
  • Create, handle, maintain, and close cases utilizing Salesforce or similar CRM system
  • Document issues and solutions timely and accurately
  • Escalate and request assistance from others, as needed
  • Handle yourself calmly and professionally regardless of the circumstances
  • Share your knowledge with the team
  • Enjoy learning Qognify’s physical security and enterprise incident management solutions

What you bring?

Don’t have all these requirements, still apply. You can learn the preferred items on the job.

  • 2+ years of experience as software support engineer or software engineer (internships count)
  • 2+years of technical experience within the Security\Surveillance industry, including Database knowledge (SQL 2008\2012), OS familiarity, and experience with distributed web applications - preferred
  • Ability to troubleshoot software and hardware related problems in a fast-paced, agile environment where critical thinking and strong problem-solving skills are a must
  • Excellent knowledge of network and related concepts
  • Demonstrated knowledge of Windows 7/8/10 and Windows Server 2008/2012/2016
  • Knowledge of SQL, IIS
  • Knowledge of Message Queuing preferred
  • Previous experience VMS software preferred
  • Ability to travel to customer sites about 10%
  • Ability to work off business hours to address critical matters/situations based on Qognify paid on-call support model

What we offer you?

  • Generous time off to help balance work/life
  • 100% remote work opportunity
  • A great team of colleagues who work collaboratively and share knowledge
  • Challenging tasks with a direct impact on the company's success
  • A global company with a local culture
  • Having a voice and making an impact
  • Open and honest feedback

Qognify does not discriminate based on race, color, religion, creed, sex, marital status, registered domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, veteran status, sexual orientation, gender identity or expression, or any other related consideration. We encourage you to bring your true self to work.