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IT Support Specialist

String and Key

Location: Durham, North Carolina - Flexible Options

Job Type: Full time


Our Company

We are a team of math nerd strategists, user flow obsessed designers, result-driven developers, and epic storytelling marketers. We’re an entrepreneurial team that values doers, people who think outside the box, and those who are not afraid to experiment. We love what we do and take work-life balance and professional development as seriously as our products.

The first business we’ve built is Wyshbox, which is a whole new way to talk about and sell life insurance to a younger audience. Customers build their own personalized policies around their “Wyshes” — the things they want to happen, should anything happen to to them. From sending their kids to college to shooting their ashes into space - this isn’t your traditional insurance. It’s 100% online on the web, iOS, or Android. No agents and no hassles.

The Role

String and Key is looking for an IT Support Specialist to join our team in Durham, NC on a hybrid basis. This is a great opportunity for someone who wants to provide front line technical support to our internal users, assist with building our internal technical infrastructure, and have the opportunity to learn in a growing enterprise. This role will support a hybrid remote/on-site workforce across 2+ offices in the U.S.

What you’ll do

  • Provide IT support for end-users including onboarding, offboarding, fulfillment/break/fix for hardware and software, end-user training, inventory/shipping/receiving, user access requests, and other related activities
  • Document procedures, policies, technical instructions and other processes.
  • Troubleshoot, diagnose and resolve hardware and software related issues for internal and external systems
  • Collaborate with other members of the IT department to maintain operational stability of internal networks for voice/data via combination of on-site hardware and vendors
  • Support Single-Sign-On applications using SAML with our identity/directory provider (Google Workspace) and troubleshoot issues

What you’ll bring

  • 1+ years of similar experience working in tech support
  • Core competency with macOS and Microsoft Windows, and familiarity with data backup concepts and systems
  • Knowledge of common applications: email (Gmail), web browsers (Safari, Chrome, etc) and IT tools (GSuite, JumpCloud, Apple MDM, etc)
  • Great problem-solving and analytical skills with real attention to detail
  • Experience setting up and maintaining IT equipment
  • Strong IT process and documentation skills
  • Excellent communication skills in person, via email, and Slack.
  • Good organizational skills to ensure delivery is efficient, accurate and timely

Diversity and Inclusion

String and Key is a proud equal opportunity employer that is committed to diversity and inclusion in and outside of the workplace. We strongly believe that everyone deserves a seat at the table and we support a culture where our people are empowered to be their authentic selves each and everyday.

We’re building a team that represents a variety of backgrounds, perspectives, and skills to reflect the world that we live in and the customers we serve. You are welcomed to apply for this role free of biases or discrimination regardless of your race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by law.


A Great Team – We focus on hiring people from diverse backgrounds who are easy to get along with and fantastic teammates.

Flexible Work Schedule – Hybrid work schedule (3 days in office and 2 day work from home). We’re interested in what you contribute more so than when you do it.

Work Life Balance – Unlimited PTO, Paid Holidays, along with Paid Summer Fridays and Paid parental leave.

Competitive Compensation – Exact compensation range is determined based on NYC region, years of experience, and specific skill set using aggregate market data from PayScale.

Health & Wellness – We offer 100% Medical Care Coverage for you and generous contributions for family, Dental and Vision Coverage, Commuter and Parking Reimbursement, 401k with a 4% Match, Health and Wellness Reimbursement, Free Talkspace membership, Voluntary Long-term and Short-term Disability, Life Insurance and FSA/HSA.

Career Development – String and Key believes in upskilling their teams so each employee is provided a $1,000 annual training allowance.

Friendly office environments – Two modern offices; one in Dumbo, Brooklyn and the other in Durham, NC, offering a variety of working spaces for individual or team collaboration with free meals and snacks.

Social events – Monthly culture events, celebrations, team outings and social hours.