Customer Service Associate III

TE Connectivity

Location: Middletown, Pennsylvania

Job Type: Full time

Last updated

The most difficult thing is the decision to act, the rest is merely tenacity.
- Amelia Earhart


At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.

Job Overview

The Customer Service / Account Specialist is a key position responsible for establishing and maintaining a customer business relationship to provide total customer satisfaction and increase sales. Additionally, the Customer Service Account Specialist serves as the primary point of contact for the customer and is the liaison between the customer and all internal points of contact. This position is located in Middletown, PA.


Position Responsibilities:

General Customer Service

  • Process customer orders/changes according to established department policies and procedures.
  • Provide timely and accurate information to incoming customer order status and product knowledge requests.
  • Process general customer requests as needed.
  • Process customer returns according to established department policies and procedures.
  • Understands business processes and makes proactive decisions, effectively solving customer issues, and increasing sales.
  • Process customer quote requests as needed. This requires a thorough understanding of the TE quoting process and all
associated programs.
  • Thorough review of all key customer documents including terms and conditions and quality requirements and knowledge for
escalation if additional review is needed.
  • Generate/manage backlog orders, open order reports, forecast reports and communicate late deliveries to the customer
and internal teams as required.

Customer Account Management

  • Work collectively with all aspects of the Supply Chain to ensure the customer’s needs are met in a timely manner.
  • Build and maintain strong business relationships with customers to drive an Extraordinary Customer Experience.
  • Focused effort on strengthening customer relationships by acting as a liaison between customer and any internal points
of contact.
  • Initiate and facilitate meetings with customers and internal points of contact to proactively identify issues and/or
drive process improvements for said customer.
  • Independently, or as a team member, investigate and resolve customer issues (e.g., delivery, price, quality).
  • Identifies and drives corrective actions and improvement projects that will raise customer satisfaction levels.
  • Work with assigned Key Account Manager to execute customer initiatives and achieve on-time delivery goals.

Analytical

  • Performs statistical analysis relating to product, bookings, billings, opportunities and customer profiles.
  • Analyze, identify, and share key customer insights through monthly reporting with internal partners to facilitate
decisions on business processes, rules formulations or modifications, product enhancements, and market opportunities.

What your background should look like:

  • High School Diploma or equivalent
  • Customer Service experience preferred
  • Manufacturing industry experience is a plus
  • Proficiency in SAP a plus.
  • Proficiency in Microsoft Suite

This position requires access to information which is subject to stringent controls under the International Traffic in Arms Regulations (ITAR) or Export Administration Regulations (EAR). Applicants must be a U.S. citizen or national, U.S. lawful permanent resident, person granted asylee status in the U.S., or person admitted into the U.S. as a refugee.

Competencies

Values: Integrity, Accountability,Teamwork, Innovation

About TE Connectivity

TE Connectivity is a global industrial technology leader creating a safer, sustainable, productive, and connected future. Our broad range of connectivity and sensor solutions, proven in the harshest environments, enable advancements in transportation, industrial applications, medical technology, energy, data communications, and the home. With more than 85,000 employees, including over 8,000 engineers, working alongside customers in approximately 140 countries, TE ensures that EVERY CONNECTION COUNTS. Learn more at www.te.com and on LinkedIn, Facebook, WeChat and Twitter.

What TE Connectivity offers:
We offer competitive total rewards compensation. Our commitment to our associates includes offering benefit programs that are comprehensive, competitive and will meet the needs of our associates.

  • Generous 401(k) Plan
  • Tuition Reimbursement
  • Benefits start on day one
  • Charity Donation Matching Program
  • Competitive Paid Time Off
  • Employee Resource Groups
  • Employee Stock Purchase Program
  • Healthcare for Associates and Families
  • Health and Wellness Incentives
  • Life Insurance and Disability Protection

Throughout our Global reach and various Business Units, we take a balanced approach to the benefits we provide. Many benefits are company-paid, while others are available through associate contribution. Specific benefit offerings can vary by location.

EOE, Including Disability/Vets

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