TE Connectivity

Location: Jonestown, Pennsylvania

Job Type: Full time

Last updated

The most difficult thing is the decision to act, the rest is merely tenacity.
- Amelia Earhart

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.


TE Connectivity Ltd. is a $14 billion global technology and manufacturing leader creating a safer, sustainable, productive, and connected future. For more than 75 years, our connectivity and sensor solutions, proven in the harshest environments, have enabled advancements in transportation, industrial applications, medical technology, energy, data communications, and the home. With 80,000 employees, including more than 8,000 engineers, working alongside customers in nearly 140 countries, TE ensures that EVERY CONNECTION COUNTS. Learn more at and on LinkedIn, Facebook, WeChat and Twitter.


The Appliances Division of TE Connectivity is currently seeking a Senior Quality and Reliability Engineer to join our team. The Appliances Division is a worldwide engineering and manufacturing business unit that designs and manufactures connector solutions for home appliances.

TE Connectivity's Quality Assurance Teams are responsible for all or part of an organization's Quality Management System, including conformance and continuous improvement initiatives. They work on systemic evaluation of products, services, facilities, manufacturing or business processes, to ensure that standards of quality are being met. They develop and implement quality plans, programs and procedures using quality control statistics, lean manufacturing concepts, and six-sigma tools and analyses. They review, analyze, and report on quality discrepancies, investigate problems and execute quality audits, develop cause analysis, disposition, and corrective actions for recurring discrepancies. The team works closely with manufacturing, engineering, customers, or suppliers and subcontractors to ensure requirements are met.


Monitor, communicate and improve key Customer KPI’s, including Customer Scorecards, Corrective actions response time and PPM improvement

Participate on voice of the customer activities to deliver Extraordinary Customer Experience (ECE)

Update customers globally in a timely fashion regarding product quality

Drive and engage cross functional teams to conduct root cause analysis on both internal and external quality issues and formulate resolutions in a timely manner. Also, to ensure the implementation and effectiveness of actions

Promote and Drive “Zero Defect” mentality within the plant using proactive tools such as Lean (TEOA), Six-Sigma, Poka-Yoke (Error Proofing), Measurement System Analysis, Advance Product and Quality Planning (APQP) Statistical Process control (SPC) and Process Failure Mode and Effects Analysis (PFMEA)

Maintain a statistically stable measurement system for products in accordance with accepted industry standards

Provide expertise in the application of statistical methods and quality tools throughout the plant

Be an active participant and advocate of the TE Connectivity’s Lean methodology (TEOA), driving the quality teams. Identify gaps and opportunities and drive continuous improvement throughout the plant

Be a key interface with Sales, Product Marketing, and Manufacturing to meet customer’s needs through customer contact

Partner with support staff and matrixed reports to ensure the support and resources provided align with the needs of the operation

Assist Manufacturing Engineering in development of acceptable process CpK values and associated monitoring for key components

Work with Product Engineering on new product development concerning inspection methodologies and tolerancing

Other responsibilities as assigned by Quality Manager


Bachelor’s degree in Engineering, Quality or related technical field, preferred

8+ years of experience in a Quality Engineering position

Minimum 5 years’ experience working in a manufacturing plant environment with a proven record in improving Quality

Experience working and developing strong relationships with multiple customers and suppliers in a high volume, high mix industry

Working knowledge of ISO9001 and appropriate experience

Proven six-sigma and lean experience is highly desirable

Excellent time management skills to manage multiple projects and demands


Strong knowledge and practical experience of quality tools including, but not limited to, FMEA, SPC, 8D, 5-Y problem solving tools, PPAP and FAI’s

Strong knowledge of Geometric Dimensioning & Tolerancing (GD&T)

Strong knowledge of Calibration and Inspection methodologies

Ability to influence and drive cross functional teamwork, ability to work well with internal and external customers, and with other cultures

Ability to direct identification of root cause, drive improvement actions and resolve problems

Excellent written and verbal communication skills

Proficient using MS Office 365

Experience working within an SAP environment is a plus

Values: Integrity, Accountability, Teamwork, Innovation

TE Connectivity is a global industrial technology leader creating a safer, sustainable, productive and connected future. Our broad range of connectivity and sensor solutions, proven in the harshest environments, enable advancements in transportation, industrial applications, medical technology, energy, data communications and the home. With approximately 80,000 employees, including more than 7,500 engineers, working alongside customers in approximately 140 countries, TE ensures that EVERY CONNECTION COUNTS. Learn more at and on LinkedIn, Facebook, WeChat and Twitter.


  • A comprehensive benefits package including health insurance, 401(k), disability, life insurance, employee stock purchase plan, paid time off and voluntary benefits.

EOE, Including Disability/Vets

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