Key Account Program Manager

TE Connectivity

Location: Harrisburg

Job Type: Full time

Posted


At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.

Job Overview

TE Connectivity's Logistics Demand Management Teams develop, integrate and provide short-term accounts or brand specific forecasts for internal operations which include replenishment data, customer data, sales promotion information, marketing plans and new distribution/product deletions. They are responsible for facilitating, managing and executing strategic directions related to plant performance, customer demand agreements, supply chain improvements, revenue forecasting and overall improvement in delivery metrics globally. They assist in the improvement of demand system forecasting accuracy for customers. The Demand Management Teams maintain and manage product history, forecasts and promotional demand. They analyze internal demand stream information, and categorizes according to demand patterns. They also may input sales/marketing intelligence for use in forecast systems, working with sales organization(s), national sales accounts, marketing, and related forecasting and planning groups.

Please note: This position may involve working with technical data, technology, software/source code, hardware or other items (collectively “items) subject to U.S. and non-U.S. export control laws and regulations. Under these regulations, it may be necessary for TE to verify a candidate’s national origin and/or citizenship status to determine whether a U.S. or other government export license is required prior to releasing its technologies to the candidate. If TE determines that TE will require a license or will be prohibited by applicable laws from providing the candidate with items necessary for the performance of this position, then TE expressly reserves the right to either a) make an offer of employment contingent upon TE receiving required export licenses from the appropriate government agency, b) consider the candidate for a different position that is not subject to such restrictions, on whatever terms and conditions TE shall establish in its sole discretion, or c) decline to move forward with the candidate’s application.

Short Description

Key Responsibilities

  • Actively contribute to forecast management process for assigned customers
  • Understanding of, and ability to actively participate in AD&M’s monthly S&OP process
  • Initiate strategic safety stocks requirements and work with Product/Demand Management on approval, and monitor agreed levels post implementation
  • Implement & monitor consignment stocks / VMI solutions
  • Participate in implementing customer portal solutions as well as EDI Data into associated business processes / SAP to drive automation thus increasing efficiencies.
  • Define and facilitate any implementation of, or change to customer required business processes across various TE functions.
  • Backlog management of assigned customer backlog to mitigate any risk to potential future past dues in collaboration working with assigned Customer Service Representative.
  • Manage critical delivery shortages. Rapid coordination of, and resolution to any critical supply chain situation by mobilizing a cross functional team to address and correct any impediments to achieving our commitments.
  • Participate in, and/or initiate any relevant continuous improvement activities (TEOA Corporate Program, Lean management) cross functionally internally at TE, and/or externally with assigned customers with the ultimate goals of improving efficiencies and customer service
  • Ensure contractual obligations with key customers in the logistics/supply chain area are respected and executed across our organizations (e.g. products migration/manufacturing relocation, ERP change)
  • Coordinate proper change & adjustment to any relevant system settings (VMI, DCs, xref, etc.) in any change situation: product migration/manufacturing relocation, DCs and carrier changes, ERP change, etc.
  • Work cross functionally to facilitate any customer audits at various TE manufacturing facilities as well as resolve any post-audit gap closure required by customer findings.

What your background should look like:

Requirements

  • Very Customer focused with strong Customer Relationship Management skills
  • Previous experience and knowledge working with operations, materials, customer relationship functions
  • Experience managing and working with key accounts/large customers
  • Ability and willingness to create and manage healthy conflict within a cross functional team and business for the purpose of improving customer service metrics.
  • Prior roles in demand management, materials, and/or sales/customer service
  • Demonstrated experience of effectively managing across multiple functions- Very good communication skills, interpersonal & team savvy: able to communicate with a large variety of people (internal/external, profile, hierarchy level); able to manage sometimes sensitive transversal interactions across teams & organizations
  • Strong ability to convince others and negotiate
  • Willing to travel as needed to support internal/external business needs and customer visits
  • Experience & abilities in project management
  • Good knowledge of Microsoft Office tools; some knowledge in project management and continuous improvement tools
  • Strong ability to be inclusive and manage diversity
  • Analytical & concise
  • Process & Problem solving oriented
  • Results driven
  • Self-directed, autonomous

Qualifications:

  • Bachelor’s degree preferred
  • 8 Years+ of customer facing experience
  • Prior working knowledge of SAP
  • Preferred minimum of 5 years of materials planning and/or manufacturing operations experience

Competencies

Managing and Measuring Work
Motivating Others
Building Effective Teams
Values: Integrity, Accountability, Teamwork, Innovation
SET : Strategy, Execution, Talent (for managers)

ABOUT TE CONNECTIVITY
TE Connectivity is a global industrial technology leader creating a safer, sustainable, productive and connected future. Our broad range of connectivity and sensor solutions, proven in the harshest environments, enable advancements in transportation, industrial applications, medical technology, energy, data communications and the home. With approximately 80,000 employees, including more than 7,500 engineers, working alongside customers in approximately 140 countries, TE ensures that EVERY CONNECTION COUNTS. Learn more at www.te.com and on LinkedIn, Facebook, WeChat and Twitter.

COMPENSATION

  • Competitive base salary commensurate with experience: $87,400 (subject to change dependent on physical location)
  • Posted salary ranges are made in good faith. TE Connectivity reserves the right to adjust ranges depending on the experience/qualification of the selected candidate as well as internal and external equity.
  • Total Compensation = Base Salary + Incentive(s) + Benefits

BENEFITS

  • A comprehensive benefits package including health insurance, 401(k), disability, life insurance, employee stock purchase plan, paid time off and voluntary benefits.

EOE, Including Disability/Vets

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