FIELD SERVICE TECHNICIAN

TE Connectivity

Location: Middletown, Pennsylvania

Job Type: Full time

Posted



At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.

Job Overview

TE Connectivity’s Field Application Engineering Teams work intimately with customers to recommend products and solutions for new and existing applications. They identify new applications, requirement modifications and enhancements to meet customer specifications and conduct on-site installation and service of product and are responsible for all technical aspects of the sales cycle for potential application of company products to meet customer needs, including identifying opportunities; determining solutions; creating demand; preparing detailed product specifications and technical marketing support; ensuring high quality and timely project execution and conducting follow-up technical support. They also approve operational quality of systems and equipment.

Background and Job Responsibilities

  • Monitoring the operational quality of TE systems and equipment;
  • Troubleshooting and diagnosing malfunctions to eliminate problems;
  • Documenting all inspections, maintenance, and repair work as required;
  • Instructing customers in the operation and maintenance of purchased TE systems and equipment;
  • Serving as a customer contact on technical and service-related problems;
  • Serving as the company liaison with customers for both administrative and technical matters on assigned projects;
  • Analyzing and resolving problems with TE equipment and products due to factors such as improper
  • application, poor maintenance and quality control, failed parts, etc.;
  • Performing preventative maintenance, inspection, and calibration services on TE equipment;
  • Traveling to customer locations and training centers to provide on-site technical support and/or training;
  • Providing formal training programs on TE equipment for Customers;
  • Analyzing and evaluating warranty problems on customer equipment, identifying possible defects, and recommending corrective action;
  • Recommending changes to tooling or product designs to meet our customers’ application or quality requirements;
  • Promoting TE’s Global Application Tooling Division (GATD) by making new equipment and service offering recommendations;
  • Working closely with all TE groups to increase business opportunities;
  • Utilizing and maintaining equipment, customer manuals, equipment training outlines, and field engineering bulletins when providing service and training;
  • Preparing and submitting complete, accurate, and timely reports related to service activities, service scheduling, and service expenses;
  • Using all available communication tools to inform, and be informed of, all service-related activities, issues, and events;
  • Keeping abreast of new product and service developments within customers’ plants and reporting them back to management;
  • Adhering to all company policies, procedures, and codes of ethics;
  • Understanding the GATD service policy and utilizing it to grow service revenue; and
  • Any other duties as required by the position.

Competencies

Values: Integrity, Accountability, Teamwork, Innovation

About TE Connectivity

TE Connectivity is a global industrial technology leader creating a safer, sustainable, productive, and connected future. Our broad range of connectivity and sensor solutions, proven in the harshest environments, enable advancements in transportation, industrial applications, medical technology, energy, data communications, and the home. With more than 85,000 employees, including over 8,000 engineers, working alongside customers in approximately 140 countries, TE ensures that EVERY CONNECTION COUNTS. Learn more at www.te.com and on LinkedIn, Facebook, WeChat and Twitter.

What TE Connectivity offers:
We offer competitive total rewards compensation. Our commitment to our associates includes offering benefit programs that are comprehensive, competitive and will meet the needs of our associates.

  • Generous 401(k) Plan
  • Tuition Reimbursement
  • Benefits start on day one
  • Charity Donation Matching Program
  • Competitive Paid Time Off
  • Employee Resource Groups
  • Employee Stock Purchase Program
  • Healthcare for Associates and Families
  • Health and Wellness Incentives
  • Life Insurance and Disability Protection

Throughout our Global reach and various Business Units, we take a balanced approach to the benefits we provide. Many benefits are company-paid, while others are available through associate contribution. Specific benefit offerings can vary by location.

EOE, Including Disability/Vets

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