FIELD SERVICE TECHNICIAN III

Job Overview

* Field Service Technician - 100% External Sales - Position will be serving: Georgia, Alabama, The Carolinas, Florida, Tennessee.

TE Connectivity’s Field Application Engineering Teams work intimately with customers to recommend products and solutions for new and existing applications. They identify new applications, requirement modifications and enhancements to meet customer specifications and conduct on-site installation and service of product and are responsible for all technical aspects of the sales cycle for potential application of company products to meet customer needs, including identifying opportunities; determining solutions; creating demand; preparing detailed product specifications and technical marketing support; ensuring high quality and timely project execution and conducting follow-up technical support. They also approve operational quality of systems and equipment.

This position will require an on-site initial factory training for 2 months in Middletown, PA.

The company will provide company vehicle.

Competencies

Background and Job Responsibilities

• Monitoring the operational quality of TE systems and equipment;
• Troubleshooting and diagnosing malfunctions to eliminate problems;
• Documenting all inspections, maintenance, and repair work as required;
• Instructing customers in the operation and maintenance of purchased TE systems and equipment;
• Serving as a customer contact on technical and service-related problems;
• Serving as the company liaison with customers for both administrative and technical matters on assigned projects;
• Analyzing and resolving problems with TE equipment and products due to factors such as improper
• application, poor maintenance and quality control, failed parts, etc.;
• Performing preventative maintenance, inspection, and calibration services on TE equipment;
• Traveling to customer locations and training centers to provide on-site technical support and/or training;
• Providing formal training programs on TE equipment for Customers;
• Analyzing and evaluating warranty problems on customer equipment, identifying possible defects, and recommending corrective action;
• Recommending changes to tooling or product designs to meet our customers’ application or quality requirements;
• Promoting TE’s Global Application Tooling Division (GATD) by making new equipment and service offering recommendations;
• Working closely with all TE groups to increase business opportunities;
• Utilizing and maintaining equipment, customer manuals, equipment training outlines, and field engineering bulletins when providing service and training;
• Preparing and submitting complete, accurate, and timely reports related to service activities, service scheduling, and service expenses;
• Using all available communication tools to inform, and be informed of, all service-related activities, issues, and events;
• Keeping abreast of new product and service developments within customers’ plants and reporting them back to management;
• Adhering to all company policies, procedures, and codes of ethics;
• Understanding the GATD service policy and utilizing it to grow service revenue; and
• Any other duties as required by the position.