SUPV I CUSTOMER SERVICE

TE Connectivity

Location: Katy

Job Type: Full time

Posted


At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.

Job Overview

TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE’s products or services. They may promote and sell our company's products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy.

AD&M is seeking a Customer Service Supervisor I for their Customer Service Department in Katy, TX or El Cajon, CA. The Customer Service Supervisor I, under guidance of the Customer Service Country Manager, is responsible for the day-to-day management of the Customer Service team and its activities. This includes, but is not limited to, managing resources, performance management and development, and providing coaching as necessary. In addition, the Customer Service Supervisor I will focus on process improvements within the Department as well as identifying/implementing change to maintain the strategic vision of the Department. Finally, the Customer Service Supervisor I will work with the Customer to establish and maintain a Customer business relationship to provide total Customer satisfaction and increase sales.

Position Responsibilities:


  • Managing a team of customer service associates, focusing on time & attendance, performance reviews, and career development.
  • Developing self-directed teams that provide excellent service to our Customers.
  • Meeting customer requirements by implementing the most efficient processes available.
  • Reinforcing a positive team atmosphere.
  • Builds and maintains strong business relationships with Customers to drive an exceptional Customer experience
  • Understands business processes and makes proactive decisions, effectively solving Customer issues, and increasing sales.
  • Independently, or as a team member, investigates and resolves Customer issues.
  • Identifies and drives corrective actions and improvement projects that will raise Customer satisfaction levels.
  • Teaching team members to solve problems and empowering them, when appropriate, to implement solutions on their own.
  • Performing various administrative tasks inherent in the position.

What your background should look like:

  • Due to ITAR regulations, current US citizenship or US lawful permanent residency (green card) is required to apply for this position.
  • Proficiency in SAP.
  • Proficiency in Microsoft Suite (Outlook, Excel, Word, PowerPoint, etc.)
  • Strong analytical skills.
  • Strong interpersonal skills and ability to consistently demonstrate working in a team.
  • Ability to work with all levels within the Supply Chain.
  • Strong strategic thinker.
  • Demonstrated behaviors and values above TE standard.
  • Bachelor’s degree strongly preferred.
  • 2-4 years’ experience in Customer Service role or prior related work.
  • Prior supervisory experience preferred.
  • Familiar with Lean/Six Sigma methodologies.
  • Holds the ability to develop/train junior staff
  • Time management
  • Attention to detail
  • Strong organizational skills
  • Strong interpersonal skills and a positive and professional attitude
  • Strong written business and technical communication skills
  • Assesses personal performance against established measures using strong analytical skills
  • Project management skills in execution of business process projects
  • Proven ability to engage others and develop strong, positive working relationships
  • Strong customer orientation
  • Team player/able to work well with others
  • Ability to work well with little supervision

Competencies

Values: Integrity, Accountability, Teamwork, Innovation
SET : Strategy, Execution, Talent (for managers)

ABOUT TE CONNECTIVITY
TE Connectivity is a global industrial technology leader creating a safer, sustainable, productive and connected future. Our broad range of connectivity and sensor solutions, proven in the harshest environments, enable advancements in transportation, industrial applications, medical technology, energy, data communications and the home. With approximately 80,000 employees, including more than 7,500 engineers, working alongside customers in approximately 140 countries, TE ensures that EVERY CONNECTION COUNTS. Learn more at www.te.com and on LinkedIn, Facebook, WeChat and Twitter.

COMPENSATION

  • Competitive base salary commensurate with experience: $53000-79400 (subject to change dependent on physical location)
  • Posted salary ranges are made in good faith. TE Connectivity reserves the right to adjust ranges depending on the experience/qualification of the selected candidate as well as internal and external equity.
  • Total Compensation = Base Salary + Incentive(s) + Benefits
BENEFITS
  • A comprehensive benefits package including health insurance, 401(k), disability, life insurance, employee stock purchase plan, paid time off and voluntary benefits.

EOE, Including Disability/Vets

You’ve got this!