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Content Designer, Trust Foundations

Atlassian

Location: San Francisco, California

Job Type: Full time

Last updated

The most difficult thing is the decision to act, the rest is merely tenacity.
- Amelia Earhart

Atlassian can hire people in any country where we have a legal entity, assuming candidates have eligible working rights and a sufficient timezone overlap with their team. As our offices re-open, Atlassians can choose to work remotely or return to an office, unless it’s necessary for the role to be performed in the office. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

Information is a powerful and essential element of the user experience. If that statement makes your eyes light up, you might be who we're looking for.

At Atlassian, we look at the way we communicate information to our customers as an end-to-end journey. We specialize in guiding users through their journey with our products by providing carefully crafted documentation and in-app text. Our mission is to write content that matters and provide just enough guidance for tasks that our customers need to complete, preferably with a dash of delight.

This isn't a traditional content design role. As part of the Trust Foundation team, you'll be empowered to experiment with a variety of approaches to information in the UI, documentation, supporting materials, and anywhere else our customers experience information and content. We're also constantly working to find better ways to measure what makes an information experience successful. You'll be using these methods (perhaps suggesting new methods we've not thought of) to constantly challenge ourselves and improve our craft.

More about you

This job is for someone who thinks bigger than traditional software documentation. You can explain complex features within tiny amounts of product real estate and communicate value in a compelling, clear, and effective way.

We're looking for candidates who love to work with teams to ensure they're providing a great information experience. Someone who's ready to not only own the documentation for their area, but also contribute to and help drive projects that benefit the larger documentation community here at Atlassian.

When you join the team, you'd be expected to have:

  • excellent writing skills
  • a love for both technical and user content
  • experience working with and influencing software development teams, product managers and designers
  • great stakeholder management skills
  • a track record of working in and managing documentation projects in an agile, fast-paced environment

And ideally, we'd hope you'd have:

  • a knack for creatively engaging with internal and external audiences
  • experience working on cross-product documentation projects
  • an ability to challenge yourself and cross-product teams
  • experience in improving or building both information architectures and content strategies for documentation
  • Bonus Points: you have experience working with Enterprise grade tools, working with documentation for administrators, or using content testing tools.
More about our team

We believe information is critical to any user experience. When you join Atlassian as a Content Designer, you become part of the Experience Design organization. Content design includes everything needed to understand, support, market, and use that product. You won't own all the content, but you'll help make sure the stories we tell are consistent and create a great experience for our customers.

Show us something

Along with your resume, send or point us to an example of great instructional or learning content that you've created.


More about our benefits

Whether you work in an office or a distributed team, Atlassian is highly collaborative and yes, fun! To support you at work (and play) we offer some fantastic perks: ample time off to relax and recharge, flexible working options, five paid volunteer days a year for your favourite cause, an annual allowance to support your learning & growth, unique ShipIt days, a company paid trip after five years and lots more.

More about Atlassian

Creating software that empowers everyone from small startups to the who’s who of tech is why we’re here. We build tools like Jira, Confluence, Bitbucket, and Trello to help teams across the world become more nimble, creative, and aligned—collaboration is the heart of every product we dream of at Atlassian. From Amsterdam and Austin, to Sydney and San Francisco, we’re looking for people who want to write the future and who believe that we can accomplish so much more together than apart. At Atlassian, we’re committed to an environment where everyone has the autonomy and freedom to thrive, as well as the support of like-minded colleagues who are motivated by a common goal to: Unleash the potential of every team.

Additional Information

We believe that the unique contributions of all Atlassians is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

All your information will be kept confidential according to EEO guidelines.

If your experience looks a little different from what we’ve identified and you think you can rock the role, we’d love to learn more about you.

Learn more about Atlassian’s culture, interviewing flow, and hiring process by checking out our Candidate Resource Hub.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.