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Senior IT Support Engineer

San Francisco, California
Full time
Posted
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Afterpay
Banking, investment & finance
501-1,000 employees
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Join a movement in which everyone can win. We started a movement in which everyone can win – shoppers, retailers, society and every person on our team. To play fair, trust people and reward them for doing the right thing. We see and feel the impact of our work as more and more people gain financial freedom and retailers grow across the globe.

Founded five years ago in Sydney, Australia, Afterpay has millions of active customers globally and is offered at the world’s best retailers around the world including Anthropologie, Revolve, DSW, GOAT, Finish Line, Levi’s, Mac Cosmetics, Ray-Ban and many others. Afterpay is on a mission to power an economy in which everyone wins. Afterpay is completely free for customers who pay on time – helping people spend responsibly without incurring interest, fees or extended debt.

Afterpay empowers customers to access the things they want and need, while still allowing them to maintain financial wellness and control, by splitting payments in four, for both online and in-store purchases. Afterpay is deeply committed to delivering positive outcomes for customers. We are focused on supporting our community of shoppers. We trust in the next generation and share a vision of a more accessible and sustainable world in which people are rewarded for doing the right thing.

The Opportunity
We are looking for an experienced, energetic and customer centric person to join the rapidly growing team @ Afterpay. This role is a key position within the Global IT support team at Afterpay and you will be working alongside a team of 9 highly skilled, customer savvy professionals - (Melbourne, Sydney, London and San Francisco). We are growing rapidly and genuine career progression opportunities are a focus at Afterpay!

We are much more than our job descriptions, but here’s where you will begin….
  • Support a broad range of platforms both On-Premise and in a multi-cloud environment
  • Engage with end-users, ensuring business continuity
  • Lead out initiatives as part of the Global support uplift
  • Contribute to projects and successful outcomes
  • Triage any technical issues with efficiency
  • Provide single call fault resolution (where reasonable) for senior executives.
  • Respond to incidents and requests
  • Identify and implement improvement initiatives to reduce the volume of problems and support issues raised
  • Create and maintain support documentation

Who are you? (Qualifications)
Like us, you’ll be deeply committed to delivering positive outcomes for customers and passionate about shaping the future of Afterpay. You like to keep it real with your actions, be brave with your decisions, do the right thing for all our stakeholders and shape the future with excitement.

  • High level of interpersonal skills
  • Excellent communicator
  • Comfortable with C-Level Engagement
  • Self-starter
  • Customer centric approach to work
  • Excellent organizational and analytical skills
  • Team player - ready to contribute whatever it takes, wear many hats in the team to get the job done
  • 5+ years’ experience of support and/or sysadmin.
  • Demonstrated strong generalist knowledge of server and network infrastructure
  • Strong understanding of Mac OS and Microsoft Windows environments
  • Strong understanding of iOS and Android
  • Current working knowledge of Microsoft Suite For eg: AD, O365 and Azure
  • Working knowledge of GSuite and GMail Administration
  • Networking troubleshooting experience
  • Experience working in a fast paced Global organization
  • Worked closely with Vendors and Managed Services

How we reward you. We have a pay for performance culture so you can expect to be rewarded for high performance. We pride ourselves on fairness and offer a competitive total reward package made up of salary, incentives and benefits including the opportunity to enroll in our share matching plan.

We have a strong focus on health and wellbeing at Afterpay as we aim to support you to succeed in both your career and personal lives, such as providing employees with a corporate membership to Headspace. We offer a wide range of insurance programs so you have the flexibility to choose what is best for you. Afterpay covers 100% of the employee cost and 75% of the cost of your dependents.

We value diversity and a collaborative and inclusive environment where everyone feels they belong is important to us.

How to Apply: We don’t know what the future holds. That’s the exciting part; we show up and make it happen. If you’re brave, if you’re committed to doing the right thing and excited by this opportunity, click apply now!

Afterpay is continuing to hire for all open roles with all interviewing and on-boarding done virtually due to COVID-19. All new team members, in addition to current staff, will temporarily work from home until it is safe to return to our offices.