Customer Service Specialist

Job Title: Customer Service Specialist 6 month Contract January Start

Location: Eugene, Oregon, Hybrid Working

About the Role:

With offices across the US, Europe, and Asia, Abcam is one of the leading life science companies today, achieving multi-year double digit growth with the aim of helping scientific researchers make breakthroughs faster. It’s our goal to provide a world-standard in protein research tools, technical support and delivery. When you join Abcam, you’ll join a global business with the passion and the vision to become the most influential company, and, best-loved brand in life sciences.

Our Mission Acceleration Team is made of enthusiastic specialists, focused on delivering a world-class service to our customers, globally. The teamwork is organised in a Mission Acceleration/Mission Prep set up. You will be part of the MAC team where the primary responsibility is to ensure that our customers’ orders are placed within the expected deadlines. Our communication skills are impeccable, and we use multiple channels to communicate with our customers and internally. Our teams use various applications to process orders and to communicate with our customers efficiently

Roles & Responsibilities:

• Placing US and EMEA orders
• Proactively resolve customer queries, liaising with other departments when appropriate
• Manage their own admin around the orders placed, providing quotations, processing credit notes etc.
• Proactively contact customers with information about their order
• Own their customer data ensuring that information in our systems is accurate at all times
• Support other team members when needed and with an enthusiastic mindset
• Recommend promotions and product alternatives to customers when appropriate
• Look for ways that you can continually improve how you do your job

About you

You are a proactive and reliable individual with ‘can do’ attitude. You have some customer service / customer-centric experience and can demonstrate excellent customer service awareness. It can be experience within sectors such as Retail, Gaming and Leisure & Tourism. You have experience with order processing as well as excellent attention to detail. You can prioritise your workload and work efficiently in a fast-paced environment.

Most of all, you have a positive mindset, love helping people and take initiative to solve queries!

If this sounds like you and you’d like to be a part of a fast-paced, growing business with the vision to become the most influential company and best-loved brand in life sciences, please apply now!

Pay and Benefits

In addition to competitive salaries, we offer an attractive and flexible benefits package (including our award-winning share scheme, 18 weeks full paid maternity leave and 6 weeks full paid paternity leave), a culture focused on well-being and opportunities for growth and development, and a highly flexible working environment.

What’s more, as a WORK180 Endorsed Employer, we are recognized globally as an organization that’s diverse, inclusive and supports women in the workplace.

About Us

An idea conceived in a University of Cambridge laboratory in 1998, Abcam plc (www.abcamplc.com) began life as an innovative and entrepreneurial start-up, spearheaded by like-minded individuals who shared a common purpose of providing the scientific community with quality antibody reagents, as well as trustworthy and up-to-date information about their uses and limitations. Abcam has now grown to become a leading supplier of protein research tools to life scientists, whilst always maintaining the core collaborative values assumed at its inception.

Abcam now supports life science researchers in their quest to understand the cause of disease and ultimately offer improvements to diagnoses and treatments. To achieve this outcome, the company both develops and manufactures its own products in specialist facilities across the globe, and sources from over 400 partners, offering scientists the newest, most innovative and highest quality research tools available globally, regardless of source. With a customer base of research scientists who require high performance products with detailed technical specifications, 64% of global researchers use Abcam products.

We are incredibly proud to be recognised as the ‘3rd Best Place to Work in the UK in 2021’, as per Glassdoor’s Employees’ Choice Award. Our culture is driven by our dedicated, agile and audacious community of professionals who are driven by a combined purpose and sense of belonging.

Inclusion & Diversity

Abcam is an Equal Opportunity Employer and makes all employment decisions without regard to age, national origin, race, ethnicity, religion, creed, gender, sexual orientation, disability, veteran status, or any other characteristic protected by law.

Effective January 1, 2022, all U.S.-based employees are required to be fully vaccinated against COVID as a condition of employment at Abcam. Employees with a sincerely held religious belief and/or disability impacting their ability to obtain the COVID vaccine can request a reasonable accommodation.

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