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Job Description Summary

Job Description

Group Conduct Investigations is the centre of excellence for investigations into Speak Up (Whistleblowing) and performance investigations following risk events. The Investigation team consists of skilled Investigators, who work together to deliver high quality investigations which reach fair and objective outcomes, and are robustly conducted and scrupulously documented to ensure they withstand challenge or complaint. Our effective response to Speak Up Reports is essential to ensuring both that colleagues feel confident that they are listened to, and that the Group can feel confident that wrongdoing is identified and addressed effectively, and the Investigator plays a key role in making this happen.

The Quality Control Senior Manager is responsible for the peer review and quality control of investigations, utilising their technical expertise, critical mind-set and professional judgement to ensure robust and high quality case investigations. The Quality Control team is part of the wider Group Conduct Investigations (“GCI”) team which undertakes independent Speak Up, Conduct and Performance Adjustment investigations relating to Speak Up reports and Divisional Events.

What you'll be doing...

• Facilitate peer review and quality control for investigations in line with Group and GCI culture, documented procedures, by overseeing and applying the appropriate critical thinking, judgement, and technical competence to ensure a robust investigation is conducted.
• Review the quality of the work produced by Investigators on their cases and ensures a critical mind-set has been applied.
• Responsible for monitoring quality of triage, case management & investigations, tracking remedial actions, and advising the GCID and other senior leads on thematic quality issues, required process enhancements and areas to improve consistency and capability.
• Document quality control findings and ensures any thematic findings (both learnings and best practice) are communicated to the investigations team.
• Check the quality of the case material storage and MI, as well as overall risk hygiene factors.
• Support with coaching and development of investigation officers who have their cases reviewed and ensure they understand their responsibilities and accountabilities.
• Maintain understanding of the regulatory environment in which the Group operates and interpret and apply changes in that regulatory environment to their own role and others.
• Support with communication and engagement of stakeholders across the wider group throughout the case investigation life cycle. In particular collaborates with the Quality Assurance team and CCOR team to ensure each of the three reviews are complimentary and non-duplicative, and to share thematic information to support continual improvement.
• Maintains appropriate controls and documentation for the relevant GCI quality risk controls, providing this information on a regular basis to SRS colleagues.
• Demonstrate core LBG values and behaviours as an active team member to support a high performing team.
• As a member of the GCI Senior Leadership Team, inputs and leads on strategic areas for GCI.
• Understand the appropriate evidence gathering and analysis techniques and tools relevant to the allegation and evidence at hand, including knowing when and how to utilise eDiscovery solutions and advanced data analytics techniques to evaluate evidence.
• Carefully identifies and manages conflicts of interest relating to investigations.
• Protects the identity of Speak Up Reporters throughout and after investigations.
• Tracking and monitoring of appropriate quality KPIs. Using the KPIs to develop and provide material and information for governance reports, contributing to the facts and circumstances investigated.
• Maintain storage of case materials, MI and appropriate evidence handling requirements, as well as overall risk management for their investigations.
• Maintain their own development and competency against the appropriate Training & Competency scheme.
• Continual improvement of the quality control process to ensure it reflects the current ways of working, is seen as a ‘best practice’ support function, and is efficient and effective as possible (e.g. using a risk based approach and using technology and automation).

Key Capabilities required....

• Builds Effective Teams:Builds strong-identity teams with a clear purpose that apply their diverse skills and perspectives to achieve common objectives. Builds a leadership team that advances organisational strategies. Enables cross-functional teamwork; builds collaboration across the organisation and actively provides feedback. Models teamwork; partners well with a wide range of leaders.
• Conduct Risk:Works independently and provides mentorship and training to others to enable balanced growth through consistently fair customer outcomes by understanding Conduct Risk and carrying out business in a way that avoids financial or reputational loss to the Group.
• Develops People:Develops people to meet both their career goals and the organisation’s objectives. Emphasises the importance of learning, encourages people to build new skills and provides opportunities for them to develop. Provides in-the-moment coaching, development activities and stretch goal
• Managing Change:Uses extensive knowledge and skills to work independently and provide mentorship and training to others on maintaining high performance while applying a change mind-set to the planning, execution, and monitoring of business activities during times of change.
• Operational Risk:Works independently and provides guidance and training to others on ensuring the minimisation of risk in the design of policies, procedures, processes and systems and crafting practical, remedial steps to mitigate instances optimally.
• Policy & Regulation:Works independently and provides mentorship and training to others while interpreting and applying extensive knowledge of laws, regulations, and policies in area of expertise.
• Resilience:Rebounds from setbacks and adversity when facing difficult situations. For example, shows appropriate stability and resilience in crises; puts the situation in perspective, helps the organisation stay focused; helps the organisation move forward. Stays persistent in the face of adversity or obstacles; encourages others to adopt a similar approach.
• Review & Reporting:Works without supervision and provides technical mentorship when required on reviewing and crafting relevant, coherent, and effective reports.
• Risk Management:Uses extensive knowledge and/or skills to act independently while providing guidance and training to others on identifying, assessing, prioritising, and managing risks in a production process.

What you'll get in return...

• A performance related bonus
• Generous pension contribution
• 30 Days leave plus bank holidays
• A flexible cash pot (4% of base salary) to spend on benefits
• Private health cover
• Wider corporate benefits and perks

You’ll learn new skills and be given opportunities to grow and develop to help you achieve a rewarding and fulfilling career. We’re a very supportive team who care about your wellbeing. Our Hybrid ways of working means that you can find a work-life balance that suits you, with a mix of home and office working.

We're committed to building a workforce which reflects the diversity of the customers and communities we serve, and to building an inclusive environment where all our colleagues can be themselves and succeed on merit. We support the principles of agile working and are happy to consider flexible working arrangements. We're an equal opportunity employer and deeply value diversity within our organisation.

Please get in touch if you need us to make any reasonable adjustments for you.

So if you have the skills we’re looking for, we’d love to hear from you!

Together we make it possible!

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain recover. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.