Job Description

The Revenue Operations team is looking for a Sr. Revenue Operations Specialist to enable revenue teams to execute effectively at scale. You will be responsible for designing and managing key sales processes (including sales stage definition, account planning, outbound prospecting, etc), making things more efficient for sellers, and collaborating with cross-functional partners to implement system improvements that drive revenue growth. You will live and breathe the day to day of your business partners by listening to prospect calls, shadowing sellers, and looking at data to proactively identify opportunities for growth through process improvements.

In this role you will:

• Design and continuously improve sales processes for our global Large and Mid Market sales teams.
• Partner with sales leaders to inspect sales process quality and determine areas of improvement.
• Proactively identify areas of concern, monitor overall process compliance across sales teams, and foster a culture of consistent process improvement.
• Work directly with sales leaders on critical operational, organizational and strategic projects designed to increase revenue, sales productivity and operational efficiency.
• Structure and execute on projects by developing work plans, gathering and synthesizing relevant data, leading analyses, building relevant working groups, and developing final recommendations.
• Analyze and determine key insights from internal operating metrics. Translate data into insights and action, and communicate recommendations to sales leadership and the broader organization.
• Inform and educate key stakeholders and leaders from other teams (Product, Support, Growth, etc.) of key sales processes.
• Partner with global and regional sales enablement to train and enable teams across process changes.

Qualifications

• Experience designing and optimizing sales processes including opportunity management, outbound prospecting, and lead qualification
• Passion for operational rigor and driving productivity improvements for both stakeholders and your team; organized and detail-oriented
• Deep understanding and working knowledge of sales and marketing systems and tools including Salesforce, Salesloft, LinkedIn Sales Navigator, Gong, ZoomInfo
• Proven ability to be successful in a complex, fast-paced environment, planning and managing at both the strategic and operational level, and collaborating with stakeholders effectively
• “Builder” mindset – proven ability to independently identify problems and pursue solutions for them
• Demonstrated problem solving experience providing data-driven business insights
• Highly structured, clear, and concise written and verbal communication that effectively drives action from audiences at all levels of the organization

Additional Information

We know that looking for a new role can be both exciting and time-consuming, and we truly appreciate your effort. And remember, we want to know what you’re really interested in building and why you want to build it at Shop, so please give us as much detail on this as you’d like in the answers on the next page. 👍 📖

All your information will be kept confidential according to EEO guidelines

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At Shopify, we are committed to building and fostering an environment where our employees feel included, valued, and heard. Our belief is that a strong commitment to diversity and inclusion enables us to truly make commerce better for everyone. We strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities and/or people with intersectional identities. Please take a look at our Sustainability Report to learn more about Shopify's commitments.