About The Role

Are you passionate about maintaining high standards and driving operational excellence? AO is looking for a proactive and hands-on Outbound Quality Lead to support our warehouse loading operations during the night shift.
In this role, you’ll be at the heart of our outbound logistics, ensuring safety, efficiency, and compliance across the team. You’ll act as a key link between frontline colleagues and management, coaching team members and upholding high standards throughout the operation.

• Salary: £30,000.00 per annum
• Shift Pattern: 4 on 4 off
• Hours: 6.00pm-6.00am(40.25)
• Job Type: Full time and permanent contract

Location: AO, Weston Road, Crewe, Cheshire, CW1 6BF.

Here's What You Can Expect To Be Doing

• Lead and support the loading operation with a hands-on approach.
• Manage trailer operations, ensuring accurate timings and safety compliance.
• Maintain bay flow and manage lane conditions to reduce congestion.
• Enforce site rules, warehouse standards, and handling practices.
• Deliver clear and confident inductions to new starters.
• Conduct retraining and audits for staff needing support.
• Coach team members to load trailers safely and correctly.
• Communicate operational concerns and suggest improvements to managers.
• Join weekly calls with depot management to review and improve performance.

A Few Things About You

• Clear and confident communication skills with both frontline staff and senior leaders.
• Confidence in enforcing rules and maintaining consistent standards.
• Ability to coach, support, and give constructive feedback.
• High attention to detail and consistency in your work.
• Basic understanding of warehouse systems and tools.

A Bit About Us

We’re big on appliances and electricals, REALLY big. Washing machines, fridge freezers and TVs? They’re our bread and butter. Mobiles, Airwraps and Ring doorbells? Yep, those too. If it plugs in, powers up or makes life easier, AO probably has it.

But we’re more than that… For over 25 years, trust has been at the heart of everything we do, helping us become the UK’s most trusted electrical retailer. Our customers rate us 4.9 on Trustpilot from nearly ONE MILLION reviews and more 5-star ratings than any other UK electrical retailer, because they know they can rely on us and it’s the exact same for our AOers too.

We truly believe it’s more than just a job, we genuinely care about each other and our impact on making our customers lives easier, by helping them brilliantly. Everyone here knows how their role makes a difference. Our people are our superpower, so, when it comes to finding new AOers, we know it’s about more than just a CV, it’s about what makes you, YOU.

Our Benefits

• At least 5% contribution pension scheme
• Healthcare Cashback Scheme
• Enhanced Maternity, Paternity and Adoption Packages
• Expression of wish service
• Make a difference days (x2 fully paid charity days a year)
• Share-save Scheme