Summary
You will take charge of leading our most critical and complex projects and programmes, with full accountability of delivery you will be responsible for nurturing and maintaining strong client relationships to ensure delivery excellence and client satisfaction are achieved. Adhering to schedule, budget and quality benchmarks are expected. Your role will be instrumental in growing our clients and supporting both theirs and our growth. Additionally, you will have the opportunity to provide mentorship and technical expertise to our talented colleagues.
Key Responsibilities
- Have delivery accountability of contracted solutions at the programme or project level, ensuring adherence to deal economics, schedule, and quality standards.
- Effectively managing overall project/programme risks, making critical adjustments as necessary and gaining buy-in from senior management for key project plans.
- Overseeing and driving the development, implementation, and maintenance of comprehensive project work plans.
- Accountability of the traceability of project requirements throughout the project life cycle.
- Providing strategic direction for all change management activities and supporting clients in their change enablement processes
- Seek out growth opportunities for the account, the client, the team and our people.
- Mentoring and developing team members, providing oversight to the management of relationships with suppliers and subcontractors
Demonstrate your client communication skills at all levels, including executive level, with consideration for different cultures and first languages
Be the escalation point for delivery issues taking a hands-on approach where necessary to course correct troublesome projects
Ensure consistent programme governance is in place, attend and contribute in steering meetings and project progress updates.
Manage the expectations of the Client and the teams
Manage the sales process:
Review the solution to confirm it can be delivered within the budget available
Draft or review contracts ensuring scope, dependencies and risks can be managed
Ensure deliverables and work products are achievable
Review staffing proposals to ensure they have the right skills and capability