Summary
You will take charge of leading our most critical and complex projects and programmes, with full accountability of delivery you will be responsible for nurturing and maintaining strong client relationships to ensure delivery excellence and client satisfaction are achieved. Adhering to schedule, budget and quality benchmarks are expected. Your role will be instrumental in growing our clients and supporting both theirs and our growth. Additionally, you will have the opportunity to provide mentorship and technical expertise to our talented colleagues.
Key Responsibilities
- Demonstrate your client communication skills at all levels, including executive level, with consideration for different cultures and first languages
- Be the escalation point for delivery issues taking a hands-on approach where necessary to course correct troublesome projects
- Ensure consistent programme governance is in place, attend and contribute in steering meetings and project progress updates.
- Manage the expectations of the Client and the teams
- Manage the sales process:
- Review the solution to confirm it can be delivered within the budget available
- Draft or review contracts ensuring scope, dependencies and risks can be managed
- Ensure deliverables and work products are achievable
- Review staffing proposals to ensure they have the right skills and capability