Senior Service Designer

Avanade

Location: Greater London

Job Type: Full time

Posted


Are you a Senior Service Designer who is passionate about services that make a measurable impact on people's everyday lives? Avanade is looking for a Senior Service Designer to join our rapidly expanding design team in our London studio.

What we do

We are a global studio committed to making a measurable impact for our clients, their customers, and their workforce. We work across the entire product lifecycle, from visioning and discovery, validating propositions to launching products and services that are valuable to both users and businesses.

Our designers
Our studio is made up of passionate and versatile designers who are constantly developing their wide skill sets and deepening their process knowledge. Our designers are skilled, confident, and multi-faceted, collaborating across all disciplines involved in product and service development.

Our culture

But more than anything we are a team that looks after each other. We put the wellbeing of our designers at the heart of our culture. We empower our team through empathy, understanding and support. We advocate for this approach across the wider business and our clients.

The role

The remit of a service designer at Avanade is to take a holistic approach to services, products, and business.

Senior Consultant Service Designers take lead roles on projects and will be expected to set the course of Service Design elements and how they work with other workstreams and teams within Avanade.

They approach briefs, challenges, and opportunities through a wide-angle lens in order to understand and design for the bigger picture of experiences.

You can:

  • Articulate and present your thoughts and creative ideas with clients
  • Fine tune your process knowledge and the accompanying strategies
  • Be a master in your craft Be a master in your tool knowledge and proficiency
  • Design and facilitate design thinking workshops

You may:

  • Spearhead the analysis, research, and visualize of a client problem to articulate a creative design solution
  • Begin to seek out ways to inspire others

Core Skills:

  • Service Blueprinting Ecosystem mapping
  • Holistic journey mapping Service prototyping Opportunity / pain point mapping
  • Design thinking methods Workshop facilitation
  • Research planning
  • Primary and secondary research (executing and reporting on)
  • Stakeholder mapping Persona creation
  • Service Guidelines Visioning for services
  • Trend monitoring

Soft Skills:

You can:

  • Be able to break down larger problems
  • Able to plan and execute smaller projects
  • Provide coaching and feedback to teammates
  • Begin to display confidence in presenting to clients and upper management
  • Master your facilitation skills in brainstorms and workshops
  • Explain Service Design gains to internal clients

You may:

  • Gain knowledge and processes around our partners (Microsoft & Accenture)
  • Be aware of industry and technology trends
  • Begin to manage and diffuse team conflict

Experience

You have:

  • 6+ years’ experience of Interaction Design and/or Service Design across varied users, business problems, and devices.
  • 5+ years of experience planning, designing, facilitating, and synthesizing workshops.
  • 4+ years' experience with driving and applying user-centered design processes.
  • 4+ years creating experience maps, user journeys and service blueprints, interaction models, fows, and wireframes.
  • 4+ years' experience with rapid prototyping methods, ranging from paper sketching to digital prototypes.
  • 4+ years' requirements gathering and communication between all design teams, workstreams and clients.

You’ve got this!