Job title: Employee Services Professional

Location: Preston: We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role.

Salary: £20,550

What you’ll be doing:

• Providing advice on services and offering support with minimal supervision, following established methods and procedures, but on occasion judgement may need to be exercised
• Handling requests which relate to Employee Services processes to agreed service level specifications and accuracy measures
• Achievement of individual and team quality performance measures and standards
• Responding to and resolving email and telephone queries and providing relevant advice, in line with policy
• Taking ownership and responsibility of requests and queries from initial request to resolution
• Building and developing effective and collaborate relationships with colleagues and customers
• Ensuring procedures and policies are adhered to, including data protection and confidentially guidelines
• Supporting continuous improvement projects and implantation of new processes within the Employee Services Team

Your skills and experiences:

• Customer service experience
• Strong administration background
• Intermediate IT skills, in particular MS word and MS excel and knowledge of MS access

Desirable

• Knowledge of HR administration is desirable

Benefits:

You’ll receive benefits including a competitive pension scheme, enhanced annual leave allowance and a Company contributed Share Incentive Plan. You’ll also have access to additional benefits such as flexible working, an employee assistance programme, Cycle2work and employee discounts – you may also be eligible for an annual incentive.

The Employee Services Team:

As an Employee Services Professional, you will be responding to queries and handling requests via telephone and email, providing advice and guidance relating to HR Processes.

Employee Services is an integral part of the Shared Services provision of BAE Systems, a dynamic and passionate team with the customer at the heart of everything we do.

If you would like the opportunity to work in a fast paced environment, have the drive to exceed customer expectations along with strong attention to detail we would like to hear from you.

This is an exciting opportunity which can offer natural progression for the right candidate.

Why BAE Systems?

This is a place where you’ll be able to make a real difference. You’ll be part of an inclusive culture that values diversity, rewards integrity, and merit, and where you’ll be empowered to fulfil your potential. We welcome candidates from all backgrounds and particularly from sections of the community who are currently underrepresented within our industry, including women, ethnic minorities, people with disabilities and LGBTQ+ individuals. We also want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc.) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments.”

Please be aware that many roles working for BAE Systems will be subject to both security and export control restrictions. These restrictions mean that factors including your nationality, any previous nationalities you have held, and your place of birth may limit those roles you can perform for the organisation.