Major Incident Manager

Job title: Major Incident Manager

Location: Preston

We offer a range of hybrid and flexible working arrangements – please speak to your recruiter about the options for this particular role.

Salary:Circa £42K per annum

What you’ll be doing:

Manage multiple major incidents ensuring multi-supplier activities are coordinated with clearly documented actions, owners and timeframes

Ensure that informative and timely business communications are provided throughout the duration of each major incident

Deputise for the BAE Major Incident Management Lead by attending service operation and customer facing meetings

Provide written and oral summary status reports to senior management and stakeholders for complex major incidents

Provide training, support and guidance for less experienced team members

Coordinate day to day activities and prioritise the workload of the team

Act as an escalation point for complex queries or issues for the MIM team

Your skills and experiences:

Essential

Good knowledge of customer organisation and priorities

Experience in a service operations environment

ITIL lifecycle experience (particularly Service Operations)

Desirable

Extensive knowledge of Networks, End User Desktops, Hosting and Server Infrastructure

Team leader or management experience

Benefits:

You’ll receive benefits including a competitive pension scheme, enhanced annual leave allowance and a Company contributed Share Incentive Plan. You’ll also have access to additional benefits such as flexible working, an employee assistance programme, Cycle2work and employee discounts – you may also be eligible for an annual leave incentive.

The Major Incident Management Team:

The role holder is responsible for ensuring that the MIM team and the Command Centre complete routine tasks such as SMS and written communications are sent, ITSM ticketing system and dashboards are updated and all relevant reports are completed.This is a varied, challenging and rewarding role, providing wins and results for all levels of stakeholders of the business, providing opportunities to grow within Enterprise IT Services.

Why BAE Systems?

This is a place where you’ll be able to make a real difference. You’ll be part of an inclusive culture that values diversity, rewards integrity, and merit, and where you’ll be empowered to fulfil your potential. We welcome candidates from all backgrounds and particularly from sections of the community who are currently underrepresented within our industry, including women, ethnic minorities, people with disabilities and LGBTQ+ individuals.

We also want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc.) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments.”

Please be aware that many roles working for BAE Systems will be subject to both security and export control restrictions. These restrictions mean that factors including your nationality, any previous nationalities you have held, and your place of birth may limit those roles you can perform for the organisation.

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