Knowledge Manager

Job Title: Knowledge Manager

Location: Preston - (Hybrid) 2/3 split –pending business needs - We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role.

Salary: Circa £30,000 – Depending on experience and skills

What you’ll be doing:

Creating and amending self-help knowledge for audiences of varying skill levels ensuring articles are relevant, of high quality, up to date and easily searchable

Reviewing and analysing users’ search history and feedback, then taking appropriate action to proactively improve self-help

Planning and leading conversations with stakeholders such as subject matter experts and service owners to ensure self-help is kept up to date with changes in technology and process

Proactively managing and prioritising ongoing workload and incoming tasks and queries to ensure business needs are met

Your skills and experiences:

Essential:

Experience of engaging with stakeholders at all levels in a complex organisation

Excellent technical and non-technical written and verbal communication skills

Problem solving mindset

Ability to explain a complex scenario in a simple way

Desirable:

Creating dashboards and reports in ServiceNow

HTML and Excel

Benefits:

You’ll receive benefits including a competitive pension scheme, enhanced annual leave allowance and a Company contributed Share Incentive Plan. You’ll also have access to additional benefits such as flexible working, an employee assistance programme, Cycle2work and employee discounts – you may also be eligible for an annual incentive.

The Knowledge team:

The team is responsible for maintaining the IT Knowledge Base which allows our users to search for self-help on our Shared Services portal. We create and maintain a variety of articles to help users with IT queries such as how to use collaboration tools like MS Teams and to inform users of upcoming changes or outages. The knowledge team is a small, friendly team of various skills and expertise.

Why BAE Systems?

This is a place where you’ll be able to make a real difference. You’ll be part of an inclusive culture that values diversity, rewards integrity, and merit, and where you’ll be empowered to fulfil your potential. We welcome candidates from all backgrounds and particularly from sections of the community who are currently underrepresented within our industry, including women, ethnic minorities, people with disabilities and LGBTQ+ individuals. We also want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc.) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments.

Please be aware that many roles working for BAE Systems will be subject to both security and export control restrictions. These restrictions mean that factors including your nationality, any previous nationalities you have held, and your place of birth may limit those roles you can perform for the organisation.

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