Job title: Salesforce Administrator

Location: London/Preston/Farnborough – mostly remote working with occasional visits to the office

We offer a range of hybrid and flexible working arrangements – please speak to your recruiter about the options for this particular role.

Salary:Up to 60k dependant on skills and experience

What you’ll be doing:

-Support our Salesforce user community on incidents resolution via configuration changes or guidance in the following areas, but not limited to: Sales Cloud, Service Cloud, CPQ, RFPIO, Litmos

-Support a regular cadence of updates and hotfixes on the Sales Platform

-Perform Daily administration and support of Salesforce application including: user profiles, user roles, users, configuration of sales opportunities, processes, workflow rules, email alerts, page layouts, reports and dashboards, custom buttons

-Support mass data updates using Data loader

-Advice our users on best practices to build reports and dashboards to provide reliable, accurate, and timely visibility into SFDC data.

-Actively participate in QA and UAT activities before product releases.

-Provide End User training, run books, and documentation during roll-out.

-Document briefings and new functionality release notes

Your skills and experiences:

Essential

-Salesforce Administrator Certificate

-Knowledge of Administration of declarative configuration of the User Interface (for example: UI settings, app menu, list views, global actions, Lightning App Builder), Security controls and Salesforce sharing model (public groups, org wide default, sharing: roles, subordinates, hierarchy, report and dashboard folders) and Object architecture and relationship model (for example: standard and custom object, parent/child, master detail/lookup/junction relationships, and record types)

-Knowledge of Sales Process configuration (for example: sales process, opportunity, path, and forecast impact, leads, lead convert, lead assignment rules), Validation rules and Automation

Desirable

-Experience in training Salesforce users

-Experience in writing documentation and/or training materials

-Experience in using service/ticketing system (SNOW, Service Cloud, Jira)

Benefits:

You’ll receive benefits including a competitive pension scheme, enhanced annual leave allowance and a Company contributed Share Incentive Plan. You’ll also have access to additional benefits such as flexible working, an employee assistance programme, Cycle2work and employee discounts – you may also be eligible for an annual incentive.

The Salesforce team:

The Salesforce team is responsible for managing the portfolio of Business Systems that support Customer facing teams (Salesforce – Sales Cloud and Service Cloud, CPQ, RFPIO, Litmos, etc.) deliver their job more effectively. We work closely with business stakeholders to plan, deliver and support functionality continuously through Agile and DevOps practices.

We are looking for a talented Salesforce Administrator to join our team on permanent basis who can apply strong problem solving and analytical skills to support our Salesforce users and ensure the platform is realising full potential for the company.

Why BAE Systems?

This is a place where you’ll be able to make a real difference. You’ll be part of an inclusive culture that values diversity, rewards integrity, and merit, and where you’ll be empowered to fulfil your potential. We welcome candidates from all backgrounds and particularly from sections of the community who are currently underrepresented within our industry, including women, ethnic minorities, people with disabilities and LGBTQ+ individuals.

We also want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc.) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments.”

Please be aware that many roles working for BAE Systems will be subject to both security and export control restrictions. These restrictions mean that factors including your nationality, any previous nationalities you have held, and your place of birth may limit those roles you can perform for the organisation.

Closing Date: 29th June 2023

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

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