At Clarion, our people are at the absolute heart of what we do. We’re proud that our core values ofPASSION,CARE,IMAGINATION, andTRUSTdefine the way we carry out our work across all of our teams.
If you share our values and want to be a part of a successful, dynamic, and creative global business then we want to hear from you.
The Opportunity
An exciting opportunity has arisen to join the VIP Engagement team supporting the delivery of DSEI Germany 2027, DSEI Japan 2027, and DSEI UK 2027, Clarion Defence and Security’s globally renowned events.
We are recruiting two Exhibitor-VIP Engagement Assistants to support the delivery of the VIP engagement programme on all three of the DSEI portfolio events. Working as part of a dedicated team, successful candidates will engage with exhibitors to help them succeed in meeting senior government and military VIPs, ensuring exhibiting clients receive a high-quality and productive event experience at all three DSEIs.
This role sits within our Programming function and will play a key role in coordinating VIP engagement activity, managing stakeholder communications, and facilitating valuable introductions.
The position offers a unique opportunity to develop experience within the international events industry and defence sector whilst working with senior decision-makers from across government, military, and industry communities.
Key Responsibilities
Support the operational delivery of VIP engagement activity for DSEI Japan 2027, DSEI Germany 2027, and DSEI UK 2027.
Pro-active communication with exhibitor and internal stakeholders, building and maintaining strong working relationships.
Supporting exhibitor onboarding onto the delegation management system, including personalised outreach to exhibitor contacts.
Respond to stakeholder enquiries in a professional, timely, and client-focused manner.
Maintain accurate records within the delegate management system.
Monitor programme progress and provide updates to the wider team.
Represent Clarion and the DSEI brand professionally at all times.
Identify opportunities to improve efficiency, processes, and customer experience as part of project continuous development.
Operate confidently during busy pre-event and onsite periods, managing competing priorities while maintaining high standards of accuracy and service.
Escalate issues appropriately and contribute positively to a collaborative team environment.
Ensure all stakeholder and customer data is handled in accordance with relevant data protection requirements.
The Candidate
The successful candidate will be highly organised, proactive, and comfortable working within a fast-paced environment. You will possess excellent interpersonal skills and enjoy building relationships with a wide range of stakeholders. You will be confident communicating with senior individuals, capable of managing multiple priorities, and committed to delivering exceptional customer experiences.
Experience within events, customer service, stakeholder engagement, coordination, hospitality, or administration would be advantageous, although candidates from other professional backgrounds with transferable skills are encouraged to apply.
Knowledge, Skills& Behaviours
Essential
Excellent organisational and planning skills
Exceptional attention to detail
Strong written and verbal communication skills
Professional and confident stakeholder engagement skills
Ability to build rapport and establish trusted working relationships
Strong customer service mindset
Ability to manage multiple tasks and deadlines simultaneously with prioritisation
Calm, composed, and reliable under pressure, able to adapt to changing circumstances
Strong problem-solving abilities and a proactive approach to work
Ability to work independently whilst contributing positively to a team environment
Resilient, adaptable, and solution-focused
A positive, enthusiastic and professional attitude
Proficiency in Microsoft Office applications
Desirable
Previous experience in event delivery, exhibitions, hospitality, customer engagement or stakeholder management
Experience working with senior-level stakeholders
Knowledge of the defence and security sector
Understanding of military or government organisational structures
Experience with database management systems
About Clarion Events
Clarion Events is one of the world’s leading event organisers, producing and delivering innovative and market-leading events since 1947. (https://clarionevents.com/welcome)
Clarion Events embrace diversity and equal opportunities in all that we do. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.
Clarion is private equity backed and owned by Blackstone. Blackstone is one of the world’s leading global investment funds, investing capital for the long term in order to build successful, resilient businesses. (https://www.blackstone.com/)
Our purpose is to deliver exceptional customer outcomes and experiences, by making every connection count.
Our vision is we want every one of our products to be a market leader in customer satisfaction and delight.
Benefits
25 days’ holiday plus bank holidays
End of year wellbeing shutdown (closed for the last week of the year)
Employees on a permanent or fixed-term contract are gifted an extra day of leave that can be used for a celebration of your choosing, e.g. birthday, Eid, Diwali, etc.
Summer Hours in August (3pm finish on Fridays)
Helping Our World (HOW) Days – one paid day per quarter to carry out charity work
Pension Scheme
Private Medical Insurance
Health Cash Plan
Wellbeing Library (MYNDUP)
Mentoring Programme
Season Ticket Loan
Cycle to Work Schemes
Free on-site gym and shower facilities
Free eyesight tests
Free flu vaccination – offered on site once a year for all employees
Our Values
PASSION
We deliver all our events with passion for people, the environment and businesses. We form connections with those who are just as passionate about what they do as we are. We always strive to exceed expectations and celebrate success. We love what we do, and it shows.
CARE
We care about our people and our products and work tirelessly to achieve lasting connections and satisfaction for ourselves, our customers and the businesses they support. We really get people - everyone is welcome.
IMAGINATION
Everything is possible. We constantly challenge the status quo and create amazing experiences and opportunities. We take huge satisfaction in solving problems. As open-minded and fun-loving people, the sky is our limit.
TRUST
We trust our skills, people and partners to deliver extraordinary events our customers have come to rely on. We support everyone around us and always learn through our experiences. We are honest and straight forward. You can always rely on us.
Equal Opportunities
We encourage employees to be open and confident and recognise that every member of the team makes a vital contribution.
Clarion embraces equality, diversity and inclusion and seeks to promote these principles in all of our business activities.
When recruiting new employees or providing opportunities for promotion, we will:
- Recruit, develop and retain the most talented people, regardless of background, and make the best use of their talents;