As a Partner Growth Manager, you will become a centre of expertise on how partners can improve profitable growth on Deliveroo. You will be a "go-to-person" for Commercial and Product teams looking to understand what best practice is and why. You will build Deliveroo's knowledge base in these important areas for restaurant success, working with external subject matter experts and local teams to collate existing knowledge and to uncover new knowledge through test & learn experiments. More importantly, you will ensure that our partners and commercial teams can access this knowledge such that you can scale your impact so that more partners can improve the quality of their execution on the Deliveroo marketplace.
You will have gained 4 or more years experience in professional services (strategy consulting / banking) or at a blue-chip corporate in a strategic role.
Reporting to the Director, Restaurant Value Proposition, you will be part of a wider team of subject matter experts that define where and how we deliver a market-leading, unique proposition to different segments of restaurant partners based on an understanding of their needs.
You will
- Build knowledge base of best practices in each Partner Growth Lever
- Collate existing best practice examples from local market teams
- Establish a network of external subject matter experts that can enrich our thinking
- Collaborate with local market teams to run test and learn programmes that help to further our understanding of best practices
- Identify opportunities to raise the quality of execution across each Partner Growth Lever
- Define how we measure the quality of partners' execution
- Assess where the largest opportunities are to improve partner execution
- Understand main partner barriers to improved execution
- Recommend solutions as to how we overcome the barriers to execution
- Build partner and commercial team understanding of best practices across each Partner Growth Lever
- Ensure all partner-facing materials through all partner communication channels reflect our latest expertises and are presented in compelling sales pitches (working in collaboration with the B2B Content team)
- Ensure Commercial Teams can access our latest thinking on each Partner Growth Lever through ShowPad
- Run internal upskilling sessions for Commercial teams to build more common knowledge across teams
- Selectively join partner meetings as a subject matter expert (where there is suitable value in the engagement)
- Support Product and Consumer organisations on projects that impact relevant Partner Growth levers
- Provide subject matter expertise when defining requirements for product features to improve Partner Growth (e.g. Fleet Switching / Menu 2.0 / Ads & Offers design)
- Support UAT
- Contribute to GTM launches, in providing specialist input to support the GTM Content team to prepare partner and commercial-facing launch materials
Key Competencies
- Communication & Influence: you will be able communicate with technical teams and commercial knowledge to engage other partners. You will influence through structured, data-driven communication and make even the most complex information clear. Should collaborates across multiple teams and partner groups.
- Thought-leadership: utilises data, insight from across markets and external best-practice to shape a clear vision for the future as to how we can create an organised, executionally-impactful and engaged commercial organisation. Can translate this vision into a structured roadmap of plans that can be delivered by their team.
- Team Development:: A team player who collaborates and can resolve areas of misalignment or conflict between teams. Provide regular, constructive feedback to teammates to support team growth and talent retention. Manages difficult interpersonal situations within the team.
- Community-Building: participates in activities that strengthen Deliveroo (e.g. onboarding, training, mentoring, diversity and inclusion). Encourage team participation.
Why Deliveroo?
Our mission is to be the definitive food company. We are transforming the way the world eats by making food more convenient and accessible. We give people the opportunity to eat what they want, as they want it.
We are a technology-driven company at the forefront of the most expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and we are always looking for new ideas.
Workplace & Benefits
At Deliveroo we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, wellbeing, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. We operate in a hybrid working environment allowing you more flexibility between work and home.
Diversity
We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is experience with (most) food and a desire to be part of one of the fastest growing startups in an exciting space.
