The team
The U.K. & Ireland are our domestic and most mature markets. Departments include commercial, operations and marketing, and teams in the UK&I partner with global departments such as product, and technology.
The Planning & Performance team sits within Rider Operations and is responsible for the availability, reliability and efficiency of the delivery network across the UK and Ireland. This considers demand management, profitability, logistics, rider fees and incentives, and is important to our customer proposition.
The role
Deliveroo's on-demand operations are complex, with many moving parts and team members. It will be your job to use your logical and inquisitive mindset to unpick these moving parts and suggest ways of maximising marketplace experience, growth and profit.
You will have ownership of Rider Operations for a specific region and you will work with other UK&I teams to try and achieve a balance between service, profitability and selection for your region, solving complex operational challenges along the way. Your work will build upon the importance of our three-sided marketplace and ensure that the voices of the riders, restaurants and consumers are represented in decision-making. This is a hybrid role based in London and reports to the Senior Regional Operations Manager UKI.
What you'll do
- Manage operational performance and execution for a region
- Close collaboration with multiple team members (including Commercial, Marketing, Strategy, and Finance) to achieve regional goals by looking for continuous improvement of our important metrics and solving crucial operational challenges.
- Guide cost reductions, often through novel solutions, to improve regional profitability
- Continuous improvement. You will look for opportunities in your region, investigate abnormal trends and patterns, diagnose a cause, and implement a fix.
- Based in Deliveroo's London HQ, with travel around the UKI, to build "on the ground" operational knowledge and facilitate more useful collaboration with the Regional Commercial teams.
We have a high-performing team in place and are therefore receptive to trading off prior experience to develop a candidate.
Requirements:
- A high standard of university-level education or equivalent experience
- Proficient in data analysis, and especially able to draw clear, applicable conclusions from large datasets
- Experience working solo and as part of a team
- Experience building internal relationships at several levels of seniority
- Comfortable handling multiple work streams at the same time
- Experience with learning, continuous improvement, and new ideas
- Right to work in the UK
Preferred
- 2+ years of experience in a relevant role such as Consulting, Retail, Logistics or in a high-growth business
- Experience with SQL, or open to learning
Why Deliveroo?
Our mission is to be the definitive food company. We are transforming the way the world eats by making food more convenient and accessible. We give people the opportunity to eat what they want, when and where they want it.
We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas.
Benefits and Diversity
At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of great benefits in areas including health, family, finance, community, convenience, growth, time away and relocation.
We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing startups in an incredibly exciting space.
