Who we are:
GWR is the proud custodian of one of the most prestigious railway networks in the world. Our services call at over 275 stations, stretching across the South West of England.
We aim to transform the way people think about rail travel by setting a new standard – a better experience for our customers. Together we will restore the railways as a very special way to travel – relaxing, fast, efficient, friendly and fun.
About the team
The gateline team is a team of 10 that work within Taunton Station and cover two sets of gates, the team work closely with the wider station team to affect the smooth running of the station.
About the job
As a Gateline assistant you will assist with the safe operation of the gateline and give information and assistance to customers. At times you will also be required to sell tickets and serve passengers with penalty fares.
What you'll be doing
Your main responsibilities will be:
- Delivering a high level of service to customers
- Assisting in the day to day operation of the automatic ticket barriers
- Ensuring customer security and responding to customer enquiries
- Inspecting and issuing tickets
- Addressing customer needs in times of service disruption
- Ensuring the professional appearance of the gateline area by clearing rubbish and making sure customer walkways are unobstructed
About you
You'll need to be:
- Able to deliver exceptional front line customer service
- A Self-starter with a can do attitude
- Confident when decision making
- Able to remain calm yet directive in a crisis
- Able to work to strict procedures
As a minimum you'll need to have:
- The ability to work as part of a team or independently
- Evidence of numerical ability
- Strong verbal and written communication skills
The Reward:
As well as a great team environment and comprehensive training, all GWR colleagues enjoy a range of benefits including defined benefit salary pension scheme, free rail travel across the GWR network for you and your family, company-sponsored health care plan, childcare vouchers and an Employee assistance programme.
About the location:
Taunton Station is a busy location in the heart of Somerset. The station is due to be redeveloped shortly which will see an exciting new work environment for all at Taunton.
Working Pattern:
You will need to be able to work Early, late and middle shifts which will include weekend and bank holidays.
The more varied our workforce, the broader the expertise within our organisation. And the broader our expertise, the greater our chances of innovation and success. That's why we're committed to equality of opportunity, diversity and inclusion at every level.
If you share our passion for the railway then we would love to hear from you.