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We support agile working – click here for more information on agile working options.

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Job Description Summary

Job Description

At Lloyds Banking Group, we have a clear purpose; to help Britain prosper and to become the best bank for our customers. What we do makes a genuine difference to families, businesses and communities, and we're playing a central role in building a growing UK economy.

Our brands, our services and our business span every aspect of banking and finance, including some of the biggest names on the UK's high streets. That gives us a big responsibility to support the UK economy, and we have a clear strategy to put customers first - and achieve our vision of becoming the best bank for customers.

The role of our Strategic Insights team is to understand customers as real people living in a real society, not just data. We want to understand what they think, feel and do and, crucially, why. We create customer led insights by combining internal data analytics, research and external market context so that we can give the Group a rounded view of our customers.

Our Research team are experts in understanding customers and generating insights from research data. We are adept at applying customer research methodologies, managing bespoke strategic & tactical projects and have the ability to interpret results and clearly communicate key insights.

We have an opportunity to join this team as a Research Analyst, and we’re looking for analysts who are passionate about delivering actionable insight and have a strong proven grounding in consumer research – qualitative and quantitative.

You’ll support the Research Managers and Senior Managers in scoping, designing and analysing complex qualitative and quantitative consumer research, as well as simplifying complex data to identify important insights, and clearly and succinctly articulating those insights in a way that guides business strategies.

As a Research Analyst you’ll also:

• Work collaboratively with stakeholders, understanding business challenges, and influencing on the relevant research requirements to quickly and proactively identify key messages and stories.
• Gain experience of managing relationships with research agencies, creating clear briefs and working with agencies to deliver. As we also bring some research in-house, you’ll gain experience of delivering quantitative research end to end - particularly in taking raw data, analysing, interpreting and translating into clear insights.
• Act as a reference point for other team members on research techniques and challenges

About you:

An experienced consumer research analyst, you’ll be able to communicate effectively, have an eye for detail and demonstrate a restless curiosity. You'll be confident to challenge the status quo and we encourage innovative approaches to the way we do things.

Essential skills and experience we’re looking for you to have are:

• Deep qualitative and quantitative research expertise – scoping, designing, analysing and interpreting. Plus a strong practical understanding of how to best apply a broad range of research techniques
• Translate business requirements into well-conceived and actionable insight
• Ability to work collaboratively with stakeholders
• Ability to quickly translate business requirements into a coherent brief that balances cost, time and robustness, with the ability to influence/ guide on relevant research requirements
• Ability to quickly and proactively identify key messages and stories communicating these clearly
• Strong project management capabilities, with flexible approach to adapt to changes

Sound like your kind of place?

In return, as a multi-brand, multi-channel business, we have the scale and breadth to provide you with a diverse range of personal development and a career that’s enriching. We're dedicated to giving you opportunities and support to develop you both professionally and personally to optimise your potential.

We support the principles of agile working and will be pleased to consider applications from candidates seeking flexible working arrangements.

Our team is based in several hubs across the UK, so this role can be based in Edinburgh, Halifax, Bristol, Chester, Newport or London.

Depending on base location and experience, the salary guide for this role is from £28,332 to £46,337.

So if you’d like to be part of an inclusive, values-based culture focused on making a difference, we’d love to hear from you. Whatever your aspiration, you can also expect excellent benefits, including a discretionary performance-related bonus, private health cover, share schemes, and a generous pension contribution, along with the option to choose an additional cash lump sum (4% of salary) or pick from a wide range of industry leading benefits.

Together we make it possible - join us and you’ll be part of an organisation that values your contribution and empowers you to make a difference.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain recover. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.