End Date
Thursday 28 April 2022Salary Range
£18,783 - £20,870We support agile working – click here for more information on agile working options.
Agile Working Options
Other Agile Working Arrangements / Open to DiscussionJob Description Summary
Part of Lloyds Banking Group, Lex Autolease is the UK’s largest vehicle leasing and fleet management company, offering a wide range of products and services to businesses and consumers. Across the Group, our colleagues are focused on making a difference to customers, businesses, and communities. From sole traders to the largest multinationals, we provide cars, vans, mini-buses, and emergency vehicles along with a full suite of ancillary services that helps Britain Prosper, keeping fleets on the road. Lex Autolease, works with more than 140,000 customers, managing a fleet of over 340,000 vehicles.We are the Motor Customer Services Team – a fantastic team within Lex Autolease with an important role to play. Our purpose is to fulfil our customer mobility needs, with a vision to deliver customer excellence, responding to changing customer needs and is a great place for colleagues to work. We are currently recruiting for Customer Service Advisor positions available on a permanent basis.
Our Culture is more than just a statement. It’s who we are, how we think, what we value, and how we behave. So, if you want to join a vibrant and inclusive team and have a talent for Customer Service, we would love to hear from you.
Want to know more?
Working in our busy contact centre teams, you will be the first point of contact applying customer service expertise to new and existing customers with their financial & service needs via a range of channels. Typical calls you may receive will be in relation to invoice queries, end of contract car de-hire damage, managing payment holidays, billing queries and in some cases where customers have fallen into arrears. You will build effective relationships with our customers on every call you take, and by listening carefully and asking the right questions, you'll identify and promote the best possible outcome. Much of this role is telephony based, however there will be an element of administration responsibilities too.
Job Description
Here's a snapshot of what we’re looking for in you:
To be successful you’ll need to be able to demonstrate previous strong customer service experience, motor vehicle industry experience would be great, but don’t worry if you don’t have that, as long as you can show us, you’re passionate about customer service we’d be interested in finding out more about you. You’ll need to be hard-working with a great attention to detail and have a fantastic attitude towards your customers.
- A strong background in customer services and good customer service skills
- Ability to deliver the highest standard of customer service by effectively questioning customers to ensure the right outcome.
- Display empathy when dealing with customers who have been identified as vulnerable, and having additional service needs whilst obtaining a resolution by doing the right thing for them.
- Demonstrate resilience during difficult conversations.
- Experience in administrative duties and maintaining comprehensive electronic customer contact record files.
- Good organisational skills and a keen eye for detail.
- A pro-active approach to personal development and learning.
- A passion for delivering an exceptional customer experience.
What support will I get and how will my career grow?
As a multi-brand, multi-channel business, we have the scale and breadth to provide you with a diverse
range of training and development opportunities, helping you achieve a rewarding and fulfilling placement. Initial training is for four weeks and you will be provided with a full on the job training plan to ensure that you follow the right path.
Our Shifts are Monday-Friday between 0800 to 1730 on a rotational basis (35-hour week).
We have a truly inclusive culture and greatly value the diversity of thought to help continuously drive us forward. Join us and be part of an inclusive, values-based culture focused on making a difference.
We look forward to hearing from you!
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain recover. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.