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Agile Working Options
Other Agile Working Arrangements / Open to DiscussionJob Description Summary
Part of Lloyds Banking Group, Lex Autolease is the UK’s largest vehicle leasing and fleet management company, offering a wide range of products and services to businesses and consumers. Across the Group, our colleagues are focused on making a difference to customers, businesses, and communities. From sole traders to the largest multinationals, we provide cars, vans, mini-buses, and emergency vehicles along with a full suite of ancillary services that helps Britain Prosper, keeping fleets on the road. Lex Autolease, works with more than 140,000 customers, managing a fleet of over 340,000 vehicles.We are the Motor Customer Services Team – a fantastic team within Lex Autolease with an important role to play. Our purpose is to fulfil our customer mobility needs, with a vision to deliver customer excellence, responding to changing customer needs and is a great place for colleagues to work. We are currently recruiting for a Customer Service Advisor in our Accident Services team.
Our Culture is more than just a statement. It’s who we are, how we think, what we value, and how we behave. So, if you want to join a vibrant and inclusive team and have a talent for Customer Service, we would love to hear from you.
Want to know more?
Working in our busy contact centre teams, you will be the first point of contact applying customer service expertise to new and existing customers with their financial & service needs via a range of channels. You will build effective trusted relationships with our customers on every call you take, and by listening carefully and asking the right questions, you'll identify and promote the best possible outcome.
Job Description
Here's a snapshot of what we’re looking for in you:
To be successful you’ll need to be able to demonstrate previous strong customer service experience, motor vehicle industry experience would be great, but don’t worry if you don’t have that, as long as you can show us you’re passionate about customer service we’d be interested in finding out more about you. You’ll need to be hard-working with a great attention to detail and a fantastic attitude towards your customers.
- A strong background in customer services and good customer service skills
- Ability to deliver the highest standard of customer service
- Experience in call handling through inbound and outbound telephony channels
- Good organisational skills and a keen eye for detail
- A pro-active approach to personal development and learning
- A passion for delivering an exceptional customer experience
What support will I get and how will my career grow?
As a multi-brand, multi-channel business, we have the scale and breadth to provide you with a diverse
range of training and development opportunities, helping you achieve a rewarding and fulfilling placement. You will be provided with a full on the job training plan to ensure that you follow the right path.
Our Shifts are Monday-Friday between 0800 to 1730 on a rotational basis (35-hour week).
We have a truly inclusive culture and greatly value the diversity of thought to help continuously drive us forward. Join us and be part of an inclusive, values-based culture focused on making a difference.
We look forward to hearing from you!
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain recover. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
