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Facilities Oversight Manager

Lloyds Banking Group

Location: Bristol City, Greater London, United Kingdom

Job Type: Full time

Last updated

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End Date

Wednesday 06 July 2022

Salary Range

£52,912 - £66,140

We support agile working – click here for more information on agile working options.

Agile Working Options

Other Agile Working Arrangements / Open to Discussion

Job Description Summary

As the UK’s largest retail, commercial and digital bank, Lloyds Banking Group (LBG) have a big responsibility to support the UK economy and put customers at the heart of everything we do.

We follow a clear set of principles which promote a positive, collaborative and creative culture. You'll find we're genuine about equal opportunity and deeply value diversity - all with a culture built around advancing the best in our people.

LBG has been named!!!

  • A Top 10 UK Employer for Working Families
  • A Times Top 50 UK Employer for Women
  • An Investing In Ethnicity Outstanding Employer
  • Business Culture Award for Best Large Organisation For Culture

    The Facilities Oversight Manager will work collaboratively with The Business and with Facility Management (FM) Partners in the delivery, oversight and control of repair and maintenance services to property in their scope. The role will be responsible for the delivery of repair and maintenance services to these properties and will also seek to drive continuous improvement and efficiency so that customers and colleagues are safe and comfortable.

    Job Description

Our ideal Facilities Oversight Manager will:

  • Be dynamic, highly self-motivated and proactive
  • Be responsible for the oversight and control of repair and maintenance services, with a focus on fabric, minor works and sustainability related activities across circa 1800 branch and office locations, through our delivery partner, Mitie.
  • Work within assigned budget, ensuring the Bank gets value for money across all facilities maintenance related services and projects.
  • Ensure property compliance with policy and regulatory requirements, through a combination of site visits and desktop assessments.
  • Plan and coordinate remedial activity, liaising with The Business, Group Property colleagues and suppliers to minimise disruption
  • Build and maintain strong relationships with internal business unit reps to understand their needs.
  • Proactively identify opportunities for continuous improvement in relation to service delivery, customer experience and value for money.
  • Work with the FM Team and FM Partners to ensure policies and processes are effective and embedded in day to day activity
  • Review policies and processes from Continuous Improvement perspective, to improve effectiveness

To deliver this role effectively, you'll need:

  • A strong background in Facilities Management (or similar) in a large multi-location organisation.
  • Experience in oversight and control of mechanical/electrical/fabric and sustainability services.
  • Strong experience of supplier cost management and service delivery.
  • Excellent planning and change management skills and experience.
  • Experience in data insight and analytics to drive compliance and continuous improvement
  • Excellent presentation (MS Powerpoint) and communication skills.
  • Ability to manage and motivate a team.
  • Excellent knowledge of health and safety regulations / statutory requirements.
  • Experience of building strong and collaborative working relationships.
  • Ability to influence and persuade key internal and external stakeholders.
  • Strong problem-solving skills and experience in mobilising teams to deliver solutions in demanding timescales.

This role provides the scope to work flexibly, develop personally and professionally and work collaboratively with an ambitious team to transform our colleague experience and bring to life the Group’s vision of being the Best Bank for Customers & colleagues.

We're an equal opportunity employer and deeply value diversity within our organisation.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Together, we make it possible.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain recover. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.