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We support agile working – click here for more information on agile working options.

Agile Working Options

Job Description Summary

Job Description

At Lloyds Banking Group we’re driven by a clear purpose; to Help Britain Recover. Across the Group, our colleagues are passionate about making a difference to customers, businesses and communities.

With c11k colleagues across 4 key customer facing teams and supporting centres of excellence, we're on a journey in Customer Services to build a diverse, highly skilled workforce that’s agile in its ways of working. Using inquisitive Data-driven technology to understand and take ownership for our customers, whenever and however they need us.

Customer Resolutions brings together three great businesses – Customer Resolutions, PPI and FOS Operations - focused on delivering brilliant customer outcomes, with excellent people and expertise at our heart!

Like most of the bank we're currently working remotely, and the team is based all around the country. We fully support agile working and lots of our team have flexible working patterns in place, we're always happy to talk about how we can support you with this. We're an equal opportunity employer and deeply value diversity within our organisation

So, what's the role about?

An opportunity has arisen to join the team in the role of Data Control Assistant Manager for Rectifications. In our team we champion the customer and putting things right for them when they've gone wrong. We have a proven focus on good governance and robust quality frameworks to deliver our rectifications safely.

You’ll be responsible for designing and delivering the end to end Data Control solution for customer rectifications, you will use your expertise in coding, testing and data analysis to validate that our customers are receiving the right outcome. You will share findings and lessons learnt with key stakeholders helping Customer Resolutions to delivery on our goals.

The ideal candidate will have a mix of transferable skills and experience in Data, maybe gained from previous roles like data analytics, testing background or using our Group data warehouse. This is an exciting time to join us as we continue to grow and innovate our ways of working, and you will have a real opportunity to shape the data control practices for the future.

You'll be supporting several rectifications at a time and need to be able to demonstrate a desire to develop as we’ll give you space to learn and collaborate with opportunities to innovate and test new ideas.

If you’re naturally curious and want to develop your data skills this could be the role for you.

Your accountabilities will include:

• Collaboration with Retail Stakeholders throughout the rectification lifecycle demonstrating rectification capabilities to support wider AE portfolio and landscape, including emerging events and potential rectifications.
• Delivering the end-to-end Data Control activity of individual rectifications.
• Seeing opportunities to accelerate and simplify the Data Control Framework whilst maintaining a customer centric approach. This will also include working with our colleagues in Data Engineering and Design and Delivery teams to use existing standard methodologies and support reusability of any new solutions.
• Robust rectification planning with early visibility of risks and identification of solutions to mitigate or minimise those risks.

The essential skills we're looking for include:

• Proficient in SQL and / or SAS with the ability to validate, query and create datasets using code.
• High levels of attention to detail, ensuring information is accurate and logical, aligned with ability to quickly identify and assess key issues.
• Experience of working in a fast-paced environment juggling multiple priorities.
• Ability to organise and run several key pieces of work simultaneously and at pace, whilst maintaining high standards and setting expectations with stakeholders
• Experienced at communicating with senior colleagues and being able to build strong, collaborative relationships.
• Knowledge of Risk, Compliance & Regulatory Management processes

What we would like to see (but not essential):

• Group Data Warehouse (Teradata) experience
• Redress and Rectifications experience
• Knowledge of LBG data platforms (incl. OCIS)
  

What we can offer you!

In return for your expertise, you'll enjoy our total dedication to your ongoing development. We'll help you perform at your best today, so you can fulfil all your potential in the future.

In Customer Services we pride ourselves on our people we're committed to building a workforce which reflects the diversity of the customers and communities we serve, and to building an inclusive environment where all our colleagues can be themselves and succeed on merit.

We support the principles of agile working and are happy to consider flexible working arrangements. We're an equal opportunity employer and deeply value diversity within our organisation, we'll ensure that individuals with disabilities are provided reasonable accommodation through the job application.

If you have any questions, please contact Matt Perrins

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain recover. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.