End Date
Thursday 07 July 2022Salary Range
£29,712 - £37,140We support agile working – click here for more information on agile working options.
Agile Working Options
Other Agile Working Arrangements / Open to DiscussionJob Description Summary
Interprets complex data and manages the efficient and effective production of high quality information, analysis and research, anticipating stakeholder needs.Job Description
At Lloyds Banking Group we’re driven by a clear purpose; to Help Britain Recover. Across the Group, our colleagues are passionate about making a difference to customers, businesses and communities.
With c11k colleagues across 4 key customer facing teams and supporting centres of excellence, we're on a journey in Customer Services to build a diverse, highly skilled workforce that’s agile in its ways of working. Using inquisitive Data-driven technology to understand and take ownership for our customers, whenever and however they need us.
Customer Resolutions brings together three great businesses – Customer Resolutions, PPI and FOS Operations - focused on delivering brilliant customer outcomes, with excellent people and expertise at our heart!
Like most of the bank we're currently working remotely, and the team is based all around the country. We fully support agile working and lots of our team have flexible working patterns in place, we're always happy to talk about how we can support you with this. We're an equal opportunity employer and deeply value diversity within our organisation
So, what's the role about?
An opportunity has arisen to join the team in the role of Data Control Assistant Manager for Rectifications. In our team we champion the customer and putting things right for them when they've gone wrong. We have a proven focus on good governance and robust quality frameworks to deliver our rectifications safely.
You’ll be responsible for designing and delivering the end to end Data Control solution for customer rectifications, you will use your expertise in coding, testing and data analysis to validate that our customers are receiving the right outcome. You will share findings and lessons learnt with key stakeholders helping Customer Resolutions to delivery on our goals.
The ideal candidate will have a mix of transferable skills and experience in Data, maybe gained from previous roles like data analytics, testing background or using our Group data warehouse. This is an exciting time to join us as we continue to grow and innovate our ways of working, and you will have a real opportunity to shape the data control practices for the future.