The Strategic Account Technology Strategist (ATS) collaborates with clients within Microsoft's Enterprise Commercial customers. For those passionate about technology, the AI era presents an exhilarating opportunity to work alongside our largest Enterprise customers to deliver safe, secure and reliable digital experiences.
As an integral part of the account team, the ATS facilitates interactions between strategic clients and Microsoft, fostering new opportunities, demand generation, market share growth, digital transformation, and aligning industry/business scenarios with technological solutions. Serving as the “Chief Technology Officer," the ATS nurtures established, long-term relationships with technical and business decision-makers at the C Suite (Chief X Officer CXO level). The ATS engages in discussions with clients to deeply understand their mission and objectives, highlighting as appropriate the strategic benefits of Microsoft and our partner ecosystems’ capabilities. The Strategic ATS serves as a reliable technology advisor, both within Microsoft and to clients. The ATS gains a profound understanding of the client's business and devises modern architectural strategies to fulfill Microsoft's commitments to the clients.
Qualifications
Required/minimum qualifications:
- Bachelor's Degree in Computer Science, Information Technology, Engineering, Business or related field AND 7+ years technical consulting, technical consultative selling, practice building, or related technical/sales/industry experience OR equivalent experience.
- Experience leading technical, support, and/or partner teams
- Experience in business consulting, consultative selling, or change management
- Experience in digital transformation or using technology to drive customer business outcomes.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
Responsibilities
Responsibilities
Customer and Industry Insights
- Synthesises and combines business and industry insights, global best practices, proof points from experience / case studies within Australia New Zealand, across regions, and globally, together with deep industry expertise (e.g., level 200) related to customers and their competitors.
- Builds strategic account plans reflecting Microsoft priorities, aligned to the customer objectives, ensuring that all levels of the organisation engage with customers proactively to shape strategies, plans, business models, and solutions designed to achieve impact and mission value.
- Orchestrates cross-regional teams to gather information, collaborate on key performance measures for the customer and for Microsoft, and identify potential risks in customer accounts. Lead technical teams to drive opportunities, bringing in business and industry insights to address the broader business challenges for the customer.
- Articulates and understand specific industry-related market trends, as well as customer threats, opportunities, and barriers to growth as they relate to the customer's broader industry. Leverage industry trends from other industries to gather insights and develop an informed perspective on similar issues that may occur within their industry/industries. Apply industry knowledge to support customers in solving issues.
Trusted Advisor
- Provides account (customer) thought leadership across information technology (IT), business strategy, and the broader technology landscape. Share best practices internally while providing coaching to Microsoft and partner resources and teams.
- Leverages account thought leadership in partnership with account executives to set strategy, own accountability for outcomes, and lead extended teams. Provides technical guidance to internal teams to position technology that responds to the customer landscape and requirements.
- Creates enduring connections and feedback loops with Product and Engineering teams.
- Creates security thought leadership with the customer's executives (e.g., technical decision maker [TDM]/business decision maker [BDM]) leveraging the Secure Futures Initiative, instilling a security mindset in all aspects of the customer's technology landscape.
- Uses deep understanding of the customers' technology and security needs to establish Microsoft’s security credentials and to build opportunities to improve the customer's security posture; orchestrates execution through security specialists and partners.
- Leverages a broad knowledge of Microsoft's product landscape, solutions, and strategy to address customer's needs. Proactively coordinates with internal and external network of industry experts (e.g., Regional Experts, industry-specific partners) to build strong knowledge of the industry and the competitive landscape.
- Drives and leverages leaders from the partner ecosystem to bridge process gaps. Leverages deep understanding of their customer to share knowledge with extended team and leverages advanced knowledge of competitors to promote customer business perspectives.