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Workday HCM Lead

PA Consulting

Location: Greater London

Job Type: Full time


Company Description

We believe in the power of ingenuity to build a positive human future in a technology-driven world.

As strategies, technologies and innovation collide, we create opportunity from complexity.

Our diverse teams of experts combine innovative thinking and breakthrough use of technologies to progress further, faster. Our clients adapt and transform, and together we achieve enduring results.

An innovation and transformation consultancy, we are over 3,200 specialists in consumer, defence and security, energy and utilities, financial services, government, health and life sciences, manufacturing, and transport. Our people are strategists, innovators, designers, consultants, digital experts, scientists, engineers and technologists. We operate globally from offices across the UK, US, Europe, and the Nordics.

PA. Bringing Ingenuity to Life.

Job Description

Become part of the Team

Join us and work with our HR team to efficiently deliver full lifecycle support for the Workday HR Management system for PA. This application supports all the major business processes that deal with people related transactions across the firm.

The Workday HCM Lead provides an important face to the business and is a key role in delivering an effective service to all areas of the organisation (both in terms of change and BAU support); achieving high levels of customer satisfaction whilst providing a great customer experience and the highest quality in delivery – whilst ensuring all policy and compliance requirements are met.

The wider team also has responsibility for constant improvement – reviewing how the system design, processes and data can be optimised to make service improvements and taking a pro-active approach to lead and not just respond to business requirements.

This is a hands-on and strategic ownership role focused on Workday HCM. You will work with diverse stakeholders and create strong relationships with internal customers, within the HR function and with any delivery partners (e.g. an Application Management Support service provider). This will require excellent verbal and written communication skills. You will be actively involved in the full lifecycle of change, working to manage the Workday Roadmap, identify enhancements and solutions to issues within agreed SLAs, manage requirements and ensure that solutions meet the needs of the business.

PA are currently transitioning to Workday HCM, and as such this is a great opportunity to get involved at the very beginning to shape our Workday journey and build strong relationships with key people in the business.

Further ahead will be the opportunity to be at the forefront of transitioning into the ongoing delivery of day-to-day activities and enhancements related to Workday HCM, managing and evolving the approach to BAU support and delivering change based on the roadmap strategy and legal and regulatory requirements.

Activity the role will undertake includes:

  • Lead the drive to deliver the best value from the Workday HCM system

  • Lead the governance and roadmap process and manage cross-functional resource to deliver HR strategy

  • Ownership for ongoing management, design, deployment and maintenance of Workday HCM

  • Manage and own regular Workday feature releases (including evaluation, impact and value analysis)

  • Serve as a trusted partner to business and function leaders to continuously improve service delivery

  • Lead the Workday support team, ensuring day-to-day system support is balanced with strategic enhancements and projects alongside audit/compliance and general IT process requirements

  • Undertake support/delivery partner relationship management and oversight

  • Ensure documentation of system functions, processes and capabilities is kept up to date and current e.g. via user guides, in-system help

  • Develop and promote continuous learning within the support team


What we're looking for

Qualifications and Experience

  • High level of experience of working with Workday HCM

  • Keen understanding of Workday configuration

  • Knowledge of core HCM concepts such as organisations, hierarchies, workflows, reporting

  • Experience in supporting HCM areas such as Core HR, Absence, Benefits, Talent, Learning

  • Understanding of system security, roles, segregation of duties

  • Track record of managing system change and support using associated processes and attention to detail

Essential Capabilities

  • Has a ‘can do’ and personable attitude

  • Takes ownership of tasks through to resolution

Desirable Capabilities

  • Experience of working within a global professional services industry sector(s)

  • Has an HR background

Additional Information

  • Private medical insurance
  • Interest free season ticket loan
  • 25 days annual leave with the opportunity to buy 5 additional days
  • Company pension scheme
  • Annual performance-based bonus
  • Life and Income protection insurance
  • Tax efficient benefits (cycle to work, give as you earn)
  • Voluntary benefits (Dental, critical illness, spouse/partner life assurance)

PA is committed to building an inclusive and supportive culture where diversity thrives, and all of our people can excel. We believe that greater diversity stimulates innovation, enabling us to fulfil our purpose of ‘Bringing Ingenuity to Life’, supporting the growth of our people, and delivering more enduring results for our clients.

We only recruit, promote and reward our people based on their contribution, without regard to gender, race, disability, religion, nationality, ethnicity, sexual orientation, age or marital status.

We welcome international applications, but we are unable to offer sponsorship for work permits, so you will need to have the full right to live and work in the UK. Unfortunately, your application will be automatically rejected if you do not have these rights.

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