Company Description
About us
We believe in the power of ingenuity to build a positive human future in a technology-driven world.
As strategies, technologies and innovation collide, we create opportunity from complexity.
Our diverse teams of experts combine innovative thinking and breakthrough use of technologies to progress further, faster. Our clients adapt and transform, and together we achieve enduring results.
An innovation and transformation consultancy, we are 3,300 specialists in consumer and manufacturing, defence and security, energy and utilities, financial services, government and public services, health and life sciences, and transport. Our people are strategists, innovators, designers, consultants, digital experts, scientists, engineers and technologists. We operate globally from offices across the UK, US, Netherlands and Nordics.
PA. Bringing Ingenuity to Life.
Job Description
The Group Systems Team is comprised of a variety of areas that support the wider firm. Consisting of seven key pillars specialising in Business Engagement and Governance, Strategy and Enterprise Architecture, Infrastructure, Data and Analytics, Enterprise Solutions, Cyber Security and Technology and Operations.
Our Service teams sit within the Technology and Operations pillar, delivering end to end support for our users and includes the Global Service Desk, 2nd line, Mac and Application Support teams, Operations and Software Compliance team.
The Global Service Desk are a first-line response team who are fully supported to be able to address any IT issues that may arise for our 4000+ PA colleagues, including a dedicated line for our external clients. Being based in the Cambridge office we predominantly support our users by phone, email and in-person, delivering excellent customer service.
Individuals are provided with on-the-job training to be able to resolve common queries and how to seek advice on escalating more serious issues. There is a great support network within the department and particularly within the team, with all members encouraged to lean on and support each other.
The Service Desk team can be the first step to starting your career at PA. We believe in equipping our Service Desk Analysts with the tools and techniques to enable them to develop the skills necessary to progress and pursue their career ambitions, should you wish to.
Access will be provided to our training platforms so team members can enhance and grow the skills needed. Typically, within their first two years our team members have found the specialism that they love and have moved into other areas of the department, with some moving into consulting within the wider organisation. Note: As the team supports all colleagues across the globe, applicants should be available to work in varying shift patterns covering hours between 07:00 and 19:00 (GMT) as well as a weekend shift, working on a rotation every eight weeks.