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Business Analyst/Strategist

Full time
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PA Consulting
Consulting & professional services
1,001-5,000 employees
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Company Description

About us

We believe in the power of ingenuity to build a positive human future.

As strategies, technologies and innovation collide, we create opportunity from complexity.

Our diverse teams of experts combine innovative thinking and breakthrough use of technologies to progress further, faster. Our clients adapt and transform, and together we achieve enduring results.

An innovation and transformation consultancy, we are over 4000 specialists in consumer and manufacturing, defence and security, energy and utilities, financial services, government and public services, health and life sciences, and transport. Our people are strategists, innovators, designers, consultants, digital experts, scientists, engineers and technologists.

We operate globally from offices across the UK, US, Netherlands and Nordics.

PA. Bringing Ingenuity to Life.

Job Description

At PA Consulting we design, build, maintain and run digital solutions – at scale – that drive innovation, and enrich people’s lives. Our skills and talent enable PA’s purpose of creating a positive human future in a technology-driven world. Our ambition is to be the best, most ingenious team that our clients have ever worked with, and we want Digital & Data to be the best team you’ve ever worked with; in the best job you’ve ever had.

Our approach unlocks growth and efficiencyby aligning organisations around what matters to customers. We help our clients transform their businesses through exceptional customer experiences aligned to strategic ambition, and outline the behaviour and operations required to achieve it, driving value and impact swiftly.

What you’ll do:

As a Business Analyst/Strategist, you’ll help to develop experience strategies and drive product excellence for our clients. In this role, you will gather and analyse data and insight to define future customer experiences and product features, ensuring they align with user needs and business objectives.

You will work closely with cross-functional teams. bridging the gap between user/business requirements and development teams, promoting agile best practices, and fostering a collaborative environment.

Your analytical skills, attention to detail, and passion for teamwork will be key assets in this role. If you are a proactive, detail-oriented individual with a passion for customer experience and product excellence, we would love to hear from you.


We're looking for experience in:

Customer Experience and Product Strategy

  • Define and map as-is and to-be user journeys, identifying user pains and opportunity areas
  • Help to shape and conduct market and customer research activity, including competitor analysis, focus groups and interviews
  • Contribute to the development of product roadmaps and strategies

Business Analysis

  • Gather, analyse and structure data and insights to inform product decisions and improvements
  • Collaborate with stakeholders to gather and document requirements
  • Translate high-level needs into detailed user stories, epics, and acceptance criteria
  • Maintain a clear understanding of the product roadmap and its alignment with user needs and business goals
  • Assist the Product Owner in backlog management and prioritisation
  • Foster a collaborative and productive team environment, promoting the agile mindset


  • Act as a bridge between technical and non-technical stakeholders, ensuring clear and effective communication.
  • Keep stakeholders informed about project progress, risks, and issues
  • Present findings and recommendations to cross-functional teams and leadership
  • Maintain up-to-date documentation of product requirements and decisions, including product backlogs, sprint plans, and release notes

Continuous Improvement

  • Identify areas for process improvement and contribute to the evolution of product development methodologies
  • Identify opportunities to enhance team productivity and product quality

Testing and Validation

  • Assist in defining test cases and conducting user acceptance testing (UAT)
  • Validate that implemented features meet the specified requirements and quality standards


  • Bachelor's degree
  • Proven experience in business analysis, product management, or a related role.
  • Strong analytical and problem-solving skills.
  • Proficiency in data analysis tools and techniques.
  • Excellent communication, facilitation, and interpersonal skills.
  • Ability to work independently and as part of a collaborative team.
  • Understanding of agile methodologies (Scrum, Kanban) and principles.
  • Experience in project management and collaboration tools like Jira, Confluence, or similar is preferred, but not a pre-requisite.

The personal attributes we’d expect for someone to be successful in this role are:

  • Confident, articulate and persuasive – clear thinking, crisp argument, summarises well, tells good stories backed with robust detail and data
  • Imaginative, innovative, creative, curious – enjoys generating ideas, novel directions, solving complex problems, entering new territory, uncovering, probing, digging into the detail
  • Able to have full and frank conversations – sensitive and robust in equal measure
  • Ambitious for the quality and impact of the work, and for the performance of the team
  • Warm – matches depth of expertise with genuine approachable friendliness and integrity to build high-trust relationships and foster an environment of inclusivity and psychological safety

We know the skill-gap and ‘somewhat need to tick every box’ can get in the way of meeting brilliant candidates, so please don’t hesitate to apply. Ultimately, we’re looking for smart people who thrive on solving complex problems as part of a team. If that sounds like you then we’d love to hear from you.

Additional Information

Life At PA encompasses our peoples' experience at PA. It's about how we enrich peoples’ working lives by giving them access to unique people and growth opportunities and purpose led meaningful work.

We believe diversity fuels ingenuity. Diversity of thought brings exciting perspectives; diversity of experience brings a wealth of knowledge, and diversity of skills brings the tools we need. When we bring people together with diverse backgrounds, identities, and minds, embracing that difference through an inclusive culture where our people thrive; we unleash the power of diversity – bringing ingenuity to life.

Find out more about Life at PA here.

We are dedicated to supporting the physical, emotional, social and financial well-being of our people. Check out some of our extensive benefits:

  • Health and lifestyle perks accompanying private healthcare for you and your family
  • 25 days annual leave (plus a bonus half day on Christmas Eve) with the opportunity to buy 5 additional days
  • Generous company pension scheme
  • Opportunity to get involved with community and charity-based initiatives
  • Annual performance-based bonus
  • PA share ownership
  • Tax efficient benefits (cycle to work, give as you earn)

We recruit, retain, reward and develop our people based solely on their abilities and contributions and without reference to their age, background, disability, genetic information, parental or family status, religion or belief, race, ethnicity, nationality, sex, sexual orientation, gender identity (or expression), political belief veteran status, or other by any other range of human difference brought about by identity and experience. We are on a journey towards ensuring our workforce is diverse at all levels and that our firm is representative of the world around us. We welcome applications from underrepresented groups.

Adjustments or accommodations - Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us.