Company Description
We believe in the power of ingenuity to build a positive human future.
As strategies, technologies and innovation collide, we create opportunity from complexity.
Our diverse teams of experts combine innovative thinking and breakthrough use of technologies to progress further, faster. Our clients adapt and transform, and together we achieve enduring results.
An innovation and transformation consultancy, we are over 4000 specialists in consumer and manufacturing, defence and security, energy and utilities, financial services, government and public services, health and life sciences, and transport. Our people are strategists, innovators, designers, consultants, digital experts, scientists, engineers and technologists.
We operate globally from offices across the UK, US, Netherlands and Nordics. We are guided by our client work and needs; however, you have autonomy to manage your time and diary to suit your work/life balance.
PA. Bringing Ingenuity to Life.
Job Description
Are you ready to be the problem-solving powerhouse behind cutting-edge technology, driving innovation and ensuring seamless operations as a Support Engineer?
As part of our Digital & Data team, you’ll work alongside colleagues from across PA ensuring processes and practices are put in place to enhance our clients applications and systems ensuring they can perform their daily work on optimised systems while in parallel continuously improving the service, both from a minor feature and service improvement perspective, including the implementation of change to reduce/prevent specific issues, automate processes and improve overall service stability.
The role sits within Digital Operations, which one of our fastest growing capabilities, providing live operational support to our clients. As a Digital Operations Support Engineer you will be working in a team, responsible for ensuring bugs are analysed and fixed within defined time frames according to SLA’s; identifying and implementing features that will ensure continuous improvement of client applications.
You will be working alongside colleagues on L1 and L2 teams, or as part of a dedicated L3 support team in larger multi-supplier settings.
Qualifications
For our Digital Operations Support Engineers we are looking for Engineers highly skilled in Java, who can identify problems and develop solutions; implement new features and seek to continually improve client applications. We’re interested in the following skills and experience:
Ability to resolve root cause analysis and troubleshoot solutions
Experience in identifying efficiency improvements from manual actions to automated processes with a focus on continuous improvement