Location: Tewkesbury (Hybrid, 3 days p/w on-site)
Salary: £55,000 - £65,000 DOE
Clearance Required: SC
About PentenAmio
PentenAmio is a leading provider of advanced digital security solutions that power national security and resilience across the UK, Australia and our allies. Focused on solving complex digital challenges that others avoid, we embrace the impossible to deliver transformative technologies that protect those who protect us.
Across the UK and Australia, PentenAmio combines a legacy of knowledge and proven delivery across secure mobility and AI-driven deception technologies. Our work spans Government and Defence markets across civil and military applications, powering intelligent advantage on a global scale.
Managed Services is entering an exciting phase of growth for PentenAmio, and we are looking for a Service Design Lead to help shape how services are developed, transitioned and operated at scale.
This is a collaborative, hands-on role working across technical teams, service management, project delivery and customer stakeholders. You will help ensure our services are sustainable, supportable and consistent, while creating the structure and processes needed to enable continued growth.
Typical Activities
The Service Design Lead will shape how new and existing services are designed, transitioned and continuously improved.
- Design and document end-to-end service models for new and existing Managed Services.
- Define service processes, workflows, operating models and operational procedures.
- Establish consistent service design standards, templates and approaches across the service portfolio.
- Identify opportunities to improve service efficiency, consistency and operational maturity.
- Support the onboarding of new customers, services and capabilities into Managed Services.
- Define service acceptance and operational readiness criteria and ensure these are met before launch.
- Work with project and delivery teams to identify operational risks and ensure smooth transition into support.
- Facilitate service design workshops, reviews and operational health assessments with key stakeholders.
- Contribute to bids, proposals and customer growth opportunities by ensuring services are practical, scalable and supportable.
- Support the continued development of the Service Design capability as PentenAmio grows.
