At InterContinental London Park Lane , we have fantastic opportunity to join the team as a Guest Relations Executive at our luxury hotel in Mayfair with an immediate start date.

Welcome to InterContinental London Park Lane

Located at one of the capital's most prestigious addresses, where the late Queen Elizabeth II once resided. Our hotel redefines traditional luxury, offering a blend of modernity and flexible sophistication in the heart of Mayfair. Inspired by its scenic views overlooking two Royal Parks, our establishment boasts elegant natural interiors and award-winning seasonal cuisine.

We are looking for an enthusiastic and experienced Guest Relations Executive to join our dynamic hotel team. The ideal candidate will have a passion for delivering exceptional customer service and have a keen eye for detail. This role is essential for ensuring that all guests have a memorable experience and feel valued during their stay.

As our Guest Relations Executive you are warm and engaging and will provide a personal service to ensure the guests stays are flawless from Check-In to Check-Out Proactively reaching out to guests prior and post stay and preparing VIP guest amenities. You will support front office with reception and lobby presence, meetings and greeting guests dealing with queries and concerns they may have.

You should have at least 2+ years in a hotel front office role with extensive knowledge of Opera or a similar PMS.

If you think this, is you, we would love to hear from you!

We are committed to offer and provide our Guest Relations Executive with a competitive salary and a large range of benefits:

14.27 per hour plus service charge, paid overtime and great IHG perks including:

• Free meals on duty.

• Amazing discounts for our hotels and restaurants around the world for you and your friends & family.

• 50% discount in our F&B outlets

• Discounts from over 15,000 stores all the way from retail to cinema with our Hapi benefits scheme.

• Our generous refer a friend scheme.

• Exclusive local discounts at Hard Rock Caf, The Backroom Bar, El Pirata to name a few!

On top of these great benefits, we also provide:

• 28 days holiday each year, including bank holidays, this increases up to a maximum of 33 days(Pro Rated)

• Access to Wagestream - a financial wellbeing app giving you the opportunity to save, track and withdraw your pay as you earn it.

• Company sick pay and life insurance for every employee

• Professional career development with our IHG Leadership programs plus access to our digital online learning platform and numerous other learning and development opportunities

• Most importantly, well help you grow and develop you as an individual and inspire incredible.

At InterContinental London Park Lane, our ambition is to define our unique culture.

• The kind of culture that inspires you to be all you can be.

• An invitation to tap into your unique personality to deliver and achieve incredible things.

• An expectation to play your part in empowering and inspiring others.

• An opportunity to learn, grow and push whats possible.

• The promise of a personal and professional journey

• A place where everyone can belong and feel part of something bigger.

We are open 7 days a week 365 days a year and need people to work a range of shifts and days.

Please click apply now!

You must meet the legal requirements to work in the UK.

IHG has been recognised as a Best Employer 2025 in the UK by Mercer.

As a Disability Confident Committed Employer, we are committed to providing an inclusive and accessible recruitment process. Please let us know if you require any adjustments or support at any stage, and your recruiter will assist you accordingly.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law .

As the worlds first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If youd like to embrace a world of opportunities, wed like to welcome you to the worlds most international luxury hotel brand.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.